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IT Support Analyst

3 months ago

Greensboro, United States Apex Systems Full time

IT Support Analyst - Onsite in Greensboro, NC - W2 Only - $16/HR-$20/HR

2nd Shift: 10 AM - 7 PM

Apex Systems is looking to hire an ONSITE Help Desk Analyst for one of our clients based out of Greensboro, NC. This assignment is anticipated to be a 6-month contract with strong potential for extension; however, Apex Systems cannot guarantee the length of this assignment. This will also have a second shift Monday-Friday 10A-7P schedule. If you are interested, please apply and we will reach out to you right away

Description:

This position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines. Additionally this position utilizes global processes and tools to achieve the end results. The Help Desk Analyst goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to work overtime, and most importantly working as a team.

Key Skillsets:

  • Excellent Customer service skills
  • 6+ months of IT troubleshooting - Remote and hands-on preferred
  • Call Center experience is preferred
  • Excellent written and oral communication skills
  • Strong organizational skills
  • Strong interpersonal skills
  • Strong analytical ability to troubleshoot complex problems
  • Solid Microsoft environment knowledge
  • Solid understanding of TCP/IP and networking principles
  • Experience with ServiceNow, Remedy or another Enterprise ticketing system.
  • Experience with Active Directory is a huge plus
  • Desire to learn and be part of a team