Local IT Demand Analyst
2 months ago
Are you passionate about shaping the future of sustainable transport solutions? Do you have a knack for working with cutting-edge technologies and collaborating with global teams? We're excited to grow together and invite you to join our team at Volvo Group.
About the RoleAs a Local IT Demand Analyst, you will play a key component in successful digital transformation processes, making them efficient and effective. Your expertise will increase efficiency and maximize business value through the establishment of a business and demand-driven service portfolio of shared IT infrastructure, End User Services, and Onsite services.
Responsibilities- Support the business with their IT questions related to projects, order equipment and services, keep track of orders, and maintain contact with suppliers.
- Partner with hardware suppliers to follow up on orders, budget requests, and catalogue updates.
- Work with service management to ensure catalogue content accuracy and provide suggestions for new equipment to be added.
- Secure quality of support according to Support Service agreements for IDEO locations.
- Promote the use of digital enablers and strategic partnerships to maximize value creation.
- Advisory and support to stakeholders to gather and identify their needs and problems and what solution would best address them.
- Guardian of the value proposition in every aspect of the Agile delivery process.
- Prioritize TD/BA demands with responsible Business Infrastructure Manager (BIM).
- Approve, enforce, and challenge end-user requests according to the IT Security Policies; involve responsible BIM in case of exemption requests.
- Analysis and approvals of requests from all TD/BAs (policy validation, understanding of new demands and items that are not available on catalogue).
- SNOW end-user equipment requests (review, escalation, or approval).
- Assistance in the search for new solutions (hardware and software) in projects or new demands.
- Investigation and analysis of new and existing software in licensing and packaging.
- Support on projects, activities, information, and other areas that do not have a local BIM.
- 2-3 years' experience working with IT solutions.
- Experience working in an agile environment.
- Bachelor's Degree in Information Technology or the equivalent combination of education, training, and experience.
- Ability to overcome difficulties and learn from mistakes.
- Experience working in a global environment.
- Demonstrated growth and learning mindset and commitment to innovation.
- Experience working with Power BI and Power App Development.
- Family building benefits, including fertility support and adoption assistance.
- Generous paid caregiver and parental leave policies.
- Competitive medical, dental, and vision insurance.
- Competitive matching retirement savings plans.
- A working environment where your safety, health, and wellbeing come first.
- Programs that make today's challenging reality of combining work and personal life easier.
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