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Ann Arbor, Michigan, United States NSF International Full timeJoin NSF International as a Strategic Accounts Manager Organic CertificationWe are seeking an experienced and dynamic Strategic Accounts Manager Organic Certification to join our Global team. In this role, you will be responsible for managing and expanding relationships with NSF's large key accounts, leading a team of account managers to drive revenue...
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Strategic Accounts Manager Organic Certification
2 months ago
NSF is a globally recognized organization for public health standards. We conduct testing, auditing, and certification, supported by accredited labs. Additionally, we provide top-tier consulting and training for brands and businesses. We are seeking an experienced and dynamic Strategic Accounts Manager Organic Certification. In this role, you'll be part of Global team, managing and expanding relationships with NSF's large key accounts. You'll lead a team of account managers focusing on driving revenue growth, presenting new ideas and innovations to clients, ensuring exceptional customer satisfaction, and maximizing the value of the strategic accounts. We are looking for an individual who understands a growth mindset and has experience in the Organic Food space.
Responsibilities
Strategic Account Growth: Drive and achieve revenue and growth targets for business unit. Identify opportunities for account growth and collaborate with cross-functional teams to develop and implement strategies to expand business within assigned accounts. Collaborate with the sales team to identify new opportunities for cross-selling and upselling and provide wider exposure of our NSF's services to our customers. Actively participate in professional industry groups to identify and recommend opportunities to gain a competitive edge against competitors in defined channel markets
Relationship Management: Responsible for client retention by developing strategic alignments and strong relationships with key stakeholders within assigned accounts elevating visibility and closing strategic opportunities. Act as the main point of contact and trusted advisor for the client, understanding their needs and goals and developing initiatives to reduce customer drops
Strategic Planning: Develop account plans and strategies to align with the clients' objectives and company goals. Conduct regular account reviews to assess performance, identify areas for improvement and cross-selling, and recommend solutions with a data-driving mindset
Team Leadership: Lead and develop a team of account managers by driving results and managing performance accountability. Foster a collaborative and high-performance culture within the team focusing on business growth and achieving revenue targets. Manage and report KPIs to business stakeholders. Provide onboarding to new team members as needed
Customer Success: Ensure customer satisfaction by addressing any issues or concerns promptly and effectively. Advocate for the clients' needs within the organization and drive customer success initiatives. Establish KPIs and follow-up plans to encourage the highest performance from the team
Revenue Forecasting and Reporting: Monitor revenue performance, track key metrics, and provide regular reports BU/division leaders. Forecast revenue and contribute to the overall operational planning process
Qualifications
Proven Experience: Minimum 5-10 years of experience in account management in the food/organic industry with a focus on managing and growing large, key accounts.
Industry Knowledge: Strong understanding of the organic certification industry and market trends, particularly in relation to large accounts.
Relationship Building Skills: Excellent interpersonal and communication skills with the ability to build and maintain relationships at all levels of an organization. Strong negotiation and influencing abilities.
Strategic Thinking: Ability to think strategically and develop account plans that align with clients' objectives. Analytical mindset with the ability to analyze data and make data-driven decisions.
Leadership Abilities: Previous supervisory/mentoring skills with the ability to motivate and inspire a team.
Results-Oriented: Demonstrated track record of achieving KPI targets and driving revenue growth. Goal-oriented mindset with a focus on delivering exceptional customer satisfaction.
Systems knowledge: MS Office experience and system knowledge of iPulse is a plus.
About Us
NSF is a growing global public health and safety organization. Our mission is to protect and improve human and planet health by enabling safe food, clean water and life-enhancing health technologies and products for millions of people around the world. We do so by developing standards, testing, auditing, certifying, and providing advisory services to clients in the food, water, health sciences and consumer industries.
Our nearly 3,000 employees provide services in over 180 countries through many of our global offices, at our 35,000 client sites, from home offices and in state-of-the-art laboratories. We're growing fast and expanding into new areas such as sustainability and digital. And that's where you come in. Come join a team that makes a difference in the world.
More information about NSF can be found at nsf.org
One of our core values is We Are One NSF. This means that while we're one team, we embrace the cultural, ethnic, language and demographic diversity that reflects the societies in which we live and work. NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
About the Team
NSF provides expertise and accredited food services across the entire food value chain: from agriculture, animal welfare, aquaculture, dairy, and production through to processing, distribution, quality management, retail, and restaurants. As a pioneer in food safety, we help businesses thrive while achieving their food sustainability, compliance, and risk management goals.
Our certifications services cover the Global Food Safety Initiative, supplier assurance, foodservice equipment and nonfood compounds, and organic and Certified Transitional certification through Quality Assurance International (QAI). We also offer HACCP validation and inspection, label claims verification and certification, DNA and food package testing, and product and process development. Separately, we provide expert consulting, food safety training, and auditing in areas including food fraud and gap assessments, retail food safety, and brand standards.
