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Desktop Support Eng

3 months ago

Fremont, United States NEXTracker Full time
Job Description:

The IT Desktop Services Engineer will be based in Fremont, CA . In this position, you will report to the Information Technology Manager. The Desktop Services Engineer will be responsible for the analysis, acquisition, installation, configuration, implementation, modification and support of computer desktop hardware, operating systems, software, and applications. He or she will also apply advanced knowledge of computer hardware and operating systems, and utilize general knowledge of databases, networks, and other areas to provide required day to day support and to implement long-term strategic direction.
Here is a glimpse of what you'll do...
  • Provide technical support for desktop/computer, purchase, configuration, installation, maintenance, and upgrades of computer hardware.
  • Troubleshoot and Configure:
    • Wi-Fi Connectivity
    • IPSEC VPN configuration (SonicWALL Global VPN Client)
    • Office 365, Box.com, Okta
    • Deploy laptops and desktops in a domain environment
    • Inventory and Asset Tag
    • General network connectivity, file access
    • Active Directory account creation and password resets
    • Phone system support (VoIP)
    • Provides day to day desktop support to user community
    • Software license management
    • Computer and network system maintenance and support
  • Timely respond to and close all cases assigned
  • Determine the most effective manner in which to solve cases
  • Ensure that cases are correctly solved before they are set to resolved state
  • Ensure that the process and procedures are followed
  • Provide feedback to clients where necessary
  • Track all assigned cases until resolved
  • Update databases to maintain their accuracy
  • Execute the change tasks assigned within the scheduled timeframe as planned
  • Provide effective specialist contribution to the analysis and resolution of problems and known issues
Here is some of what you'll need (required)...
  • Must have minimum 2-3 years of desktop support experience
  • B.S. in computer science or equivalent experience
  • Must have experience supporting organizations with 200-1,000 employees
  • Must be proficient with Windows 10,/11 DNS, DHCP, Active Directory, Office 2016, Office 365, VPN client software
  • Strong analytical and trouble shooting skills with attention to detail
  • Good interpersonal skills and strong follow-up with users


NEXRSR

At Nextracker, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services.

For us at Nextracker, sustainability is not just a word. It's a core part of our business, values and our operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations.

Nextracker is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Culture is our Passion