Desktop Support with IT Asset Management

4 weeks ago

Fremont, United States A3 Staffing Solutions Full time
Job DescriptionJob Description

Desktop/Asset

 

Starting ASAP

100% onsite in Fremont, CA

 

DUTIES:

 

· Support Authorized Uses connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments

· Provide repair and maintenance for mobile devices as needed

· Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)

· Provide software break/fix services and replacement of non-warranty assets for end users

· Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output

· Provide warranty and break/fix support for networked printers and scanners

· Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc

· Provide on-site hardware support for general troubleshooting and problems for end user computing technologies

· Support Authorized Uses connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments

· Provide repair and maintenance for mobile devices as needed

· Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)

· Provide software break/fix services and replacement of non-warranty assets for end users

· Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output

· Provide warranty and break/fix support for networked printers and scanners

· Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc

· Provide on-site hardware support for general troubleshooting and problems for end user computing technologies

 

  • Manage Hardware Inventory for Client Locations
  • Manage the Inventory Stock Rooms for Client as required
    • Receive hardware
    • Ensure new devices are asset tagged
    • Route packing lists to procurement
    • Ensure hardware is used for the project and/or allocation
    • Ensure inventory integrity
    • Perform regular inventory counts and reconciliation reports.
  • Manages process to ensure equipment is distributed to DSS per the documented guidelines.
  • Assist in preparing the list of equipment for pick-up by disposal company
  • Run weekly inventory checks
  • Prepare monthly inventory reconciliation report
  • Research reports of lost assets to determine if the assets can be found.
  • Help address assignment/location discrepancies in the AMDB
  • Submit lost asset reports
  • Attend Meetings as required
  • Update AMDB for any asset movements assigned to Asset Coordinator
  • Minimizes organizational cost by maintaining inventory integrity
  • Tracks quality throughout the product lifetime.
  • Maintain accurate inventory of hardware in the stock rooms
  • Under general direction, prepares special or one-time reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence, other areas of the Company, etc.
  • Ability to analyze data and build tables, pivots, charts, and graphs as required within Microsoft Excel.
  • Ensures that requests for action or information are relayed to appropriate staff members; ensures that information is furnished in a timely manner; decides whether a higher authority should be notified of important or emergency matters.
  • Periodically evaluates process and program effectiveness and takes action to maintain continuous improvement.
  • Follows all safety rules and procedures and contributes to the safety of co-workers and the public.
  • Operate a computer terminal and utilize necessary software applications
  • Willing and able to follow instruction, assist in training of co-workers, and cooperate with other employees and customers.
  • Performs responsibilities in a manner that clearly shows effective communication and cooperation and that promotes open exchange of information, respect, high ethical standards, and professionalism.
  • Maintains work areas in a clean and orderly manner.

 

SKILLS:

  • Ability to interact with internal and external clients to receive information and data.
  • Knowledge and/or experience in department practices and procedures.
  • Ability to solve a range of basic problems
  • Strong verbal and written communication skills desired
  • Ability to effectively manage multiple priorities
  • Positive attitude and an emphasis on customer service is a requirement
  • Basic knowledge of the IT industry, computer HW/SW and Operating Systems a plus
Company DescriptionWe are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovationCompany DescriptionWe are committed to delivering exceptional services and professionals with proven work ethics and processes.\r
Provide an exceptional client experience\r
Deliver on our commitments\r
Build trust by thinking and acting with integrity\r
Create an environment that inspires innovation

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