Practice Management Coordinator

1 week ago

Boston, United States Form Health Full time
FORM Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Obesity impacts more than 40% of the US adult population, and although historically only about 1% of patients received medical treatment for their disease, the field of Obesity Medicine is entering a period of rapid growth. FORM provides high-quality expert care and leverages technology to enhance the patient experience. All FORM patients work closely with their care team, which includes board certified physicians, advanced practice professionals and Registered Dietitians. Through our proprietary mobile app patients engage in regular video visits, as well as text messaging, photo journaling, digital data transmission, and customized educational materials. We hold ourselves to the highest standards of clinical care, and to treating every individual with empathy and respect.

Founded in 2019, FORM is a venture-backed innovative startup with an experienced clinical and leadership team. Our mission is to empower patients and be leaders in Obesity Medicine driving impact at a national scale. We are deeply invested in our core value to put patients first, and also deeply committed to creating a culture where every employee is valued and we learn and improve together.

About the Role:

As the Practice Management Coordinator, you'll be essential in advancing our mission to deliver specialized care in Obesity medicine. Reporting to the Director of Practice Operations and working closely with the Practice Manager, you'll play a key role in managing administrative tasks, supporting credentialing operations, and enhancing both clinical and non-clinical functions. Based in our downtown Boston office, this hybrid role requires you to be onsite three days a week. The ideal candidate will thrive in a fast-paced environment, embrace change, and handle multiple tasks effectively to ensure smooth office operations and support our patient-centric mission.

Key responsibilities include:
  • Resolve concerns from providers, staff, and patients to create a positive, collaborative environment.
  • Manage provider profiles in Medallion, including creating, updating, and verifying credentials, licenses, and certifications to ensure compliance and accuracy throughout the credentialing process.
  • Manage daily schedule adjustments, including handling call-outs, vacations, and clinician changes. Optimize schedules to ensure smooth operations while overseeing staff time-off requests and clinical transitions.
  • Provide service to clinicians and vendors, addressing and resolving issues effectively.
  • Maintain records of Continuing Medical Education (CME) activities.
  • Deliver high-quality service to clinicians and vendors by effectively addressing and resolving issues.
  • Manage patient concerns and provide support for special projects and ad hoc tasks as needed.
We seek applicants who:
  • Associate's degree or higher preferred; 5+ years of relevant work experience and/or specialized training may substitute for the educational requirement.
  • Recent experience in a high-volume medical practice 30 + providers.
  • Proficiency in Google Suite (including Google Sheets) and/or Microsoft Office Suite (Word, Excel, PowerPoint).
  • Experience with medical provider licensing and credentialing is required. Proficiency with Medallion, CAQH, and Mocinbird is highly preferred.
  • Knowledge of insurance and provider payer portals.
  • Understanding of CME requirements is a plus.
  • Basic knowledge of credentialing and licensing regulations.
  • Familiarity with scheduling technologies and best practices.
  • Excellent organizational, communication, and interpersonal skills, with demonstrated ability to manage multiple projects, prioritize tasks, and work independently
  • Strong problem-solving skills with a proactive approach to identifying and resolving issues.
  • Demonstrates a strong commitment to maintaining patient and staff confidentiality.
More about FORM's benefits:
  • Competitive salary and equity in a high growth start-up
  • Comprehensive health benefits (medical, dental, vision)
  • 401k
  • Flexible work schedules and paid time off
  • Paid parental leave

FORM Health's commitment to building a diverse, equitable, and inclusive work environment:

FORM Health is committed to creating a culture and environment that celebrates diversity and inclusion, while fostering safety and belonging. This extends from our remote patient care to our corporate offices and everywhere in between. We are looking for team members who want to help us further our Diversity, Equity, and Inclusion (DEI) efforts and who share our attitudes for creating an inclusive, safe, and positive work environment.

Hourly Pay Range

$25-$30 USD

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