Service Desk Analyst II

5 days ago

Houston, United States Orion Group Holdings Full time
POSITION SUMMARY

This position supports and maintains end user workstations for all divisions within Orion. Duties will include but are not limited to maintain, analyze, troubleshoot, and repair computer hardware, software, and peripherals. The incumbent will interface with employees at every division.

The incumbent must support the guiding beliefs and core values of Orion, which are centered on Quality, Safety and Production (each of equal weight and importance) but, most importantly, with each built upon the all-important foundation of Integrity.

Must be able to work 10-6 PM

SPECIFIC RESPONSIBILITIES
  • Provides a high-quality customer service experience to all users at all our locations.
  • Provides tier 1 service to end users by answering and responding to incident and service requests submitted via the Service Desk Portal, phone call, e-mail, and in person.
  • Ensures that incident requests are resolved per established service level objectives, polices, and procedures
  • Analyzes, troubleshoots, and repairs systems to maintain their integrity, performance, and security for the end users to perform their daily job functions efficiently.
  • Performs diagnostics and analysis in partnership with other Service Desk Team members to resolve issues and promote learning.
  • Installs, configures, and deploys computer systems, software, and peripherals for new hires and annual upgrades as per a schedule approved by management.
  • Assists with the development and maintenance of technical procedure and knowledge base documentation related to the installation, troubleshooting, and maintenance of hardware and software and general how-to information.
  • Promotes and shares first call resolutions with team members, by providing detailed documented steps to assist in increasing overall Service Desk Team first contact resolution.
  • Support and maintain new and existing asset account information including rights, security, and systems groups in Active Directory.
  • Respond to off-hour alerts, calls, e-mails, or notifications to ensure operational efficiency and uptime.
EMPLOYEE SAFETY AND COMPLIANCE
  • Responsible and accountable for incumbent's own personal safety.
  • Responsible and accountable for the safety of all co-workers and any others incumbent meets.
  • Authorized and obligated to stop work on any task or series of tasks whenever an unsafe condition or situation is anticipated or is observed.
  • Complies with all applicable laws, regulations and Company policies and procedures, and is subject to appropriate disciplinary action (including dismissal) for failure to do so.
  • Reports all violations of applicable laws, regulations or Company policies and procedures promptly, and is subject to appropriate disciplinary action (including dismissal) for failure to do so.
  • Performs other related administrative and technical duties as may be assigned or requested by immediate supervision (such as certification training, safety training, procedure review, etc.).
  • All employees, current and former, must maintain confidentiality by not disclosing to others any confidential, proprietary or trade secret information belonging to the Company.

POSITION REQUIREMENTS

An associate degree in Computer Science or equivalent certifications and 2 years' experience in the field or in a related area. Bi-lingual in English and Spanish is a plus. Knowledge of Service Desk Plus is desired. The incumbent must have excellent computer skills and be knowledgeable with all Microsoft applications including Windows Desktop Operating Systems, MS Teams, O365, Anti-Virus/Malware software, and hardware including desktops, laptops, tablets, printers, and peripherals. The position also requires exceptional interpersonal skills and the ability to communicate and relate to senior-level executives, management, as well as all levels of employees. Experience with Service Desk Plus would be a plus.

Discretion and trustworthiness, and the ability to keep all Company information and materials strictly confidential (both internally and externally) are essential elements of this position.

Must be well organized, diligent, and be a self-starter with the ability to work with minimal supervision and to independently identify work to be done. Must be flexible and can adjust to sudden changes in work priorities. The incumbent must also can prioritize work generally and to accommodate those changes. Attention to detail and extreme care in performing tasks accurately and carefully are also essential.

The Company expects and requires incumbent and each of its other employees to observe and fulfill the above and all other safety responsibilities and actively work toward maintaining a safe workplace. Failure to do so can result in disciplinary action, up to and including termination of employment.

PHYSICAL/MENTAL REQUIREMENTS

The incumbent must be able to perform the essential functions of the job with or without reasonable workplace accommodation.

The individual must also be able to wear and properly utilize appropriate personal protective equipment if required to work or visit the jobsite. This may include hard hat, safety glasses, respirators, ear plugs, steel-toed shoes, personal flotation devices, or other equipment as required by the work performed and location the work is being done.

The incumbent must possess the ability to remain calm during emergencies and respond appropriately as dictated by the circumstance of the incident and as directed by the Safety Representative or other management personnel. Must be capable of evacuating the work area in a timely manner should an emergency arise.

  • Help Desk Analyst II

    1 week ago

    Houston, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a contract to permanent employment opportunity for a Help Desk Analyst II in Houston, Texas. This role will be pivotal in our IT department, focusing on supporting end users both within the United States and internationally. The Help Desk Analyst II will be responsible for setting up new users, troubleshooting...

  • Help Desk Analyst II

    4 days ago

    Houston, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a contract to permanent employment opportunity for a Help Desk Analyst II in Houston, Texas. This role will be pivotal in our IT department, focusing on supporting end users both within the United States and internationally. The Help Desk Analyst II will be responsible for setting up new users, troubleshooting...

  • Tech Analyst II

    3 weeks ago

    Houston, United States The Woman's Hospital of Texas Full time

    Description Introduction Do you have the career opportunities as a Technical Analyst II you want with your current employer? We have an exciting opportunity for you to join The Woman's Hospital of Texas which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits The Woman's Hospital of Texas, offers a total rewards...

  • Help Desk Analyst

    5 days ago

    Houston, United States AMSYS Innovative Solutions Full time

    Summary: We are seeking a dedicated and skilled Help Desk Analyst to join our dynamic IT support team. The ideal candidate will be the first point of contact for technical support, providing exceptional customer service while resolving issues related to hardware, software, and network connectivity. This role requires strong analytical skills and the...

  • Help Desk Analyst

    2 months ago

    Houston, United States Serigor Inc Full time

    Job Title: Help Desk AnalystLocation: Houston, TXDuration: 12 Month (Contract)Job Description:ESSENTIAL SKILLS REQUIRED: Acts as first line of communication and support for all software, hardware, and telephone related issues.Experience in troubleshooting computer / system issues or escalating to appropriate IT staff when necessary.Able to clearly...

  • Help Desk Analyst

    1 month ago

    houston, United States Serigor Inc Full time

    Job Title: Help Desk AnalystLocation: Houston, TXDuration: 12 Month (Contract)Job Description:ESSENTIAL SKILLS REQUIRED: Acts as first line of communication and support for all software, hardware, and telephone related issues.Experience in troubleshooting computer / system issues or escalating to appropriate IT staff when necessary.Able to clearly...

  • Help Desk Analyst

    2 months ago

    Houston, United States Serigor Inc Full time

    Job Title: Help Desk Analyst Location: Houston, TX Duration: 12 Month (Contract) Job Description: ESSENTIAL SKILLS REQUIRED: Acts as first line of communication and support for all software, hardware, and telephone related issues. Experience in troubleshooting computer / system issues or escalating to appropriate IT staff when necessary. Able to clearly...

  • IT Systems Analyst II

    1 month ago

    houston, United States VC5 Consulting Full time

    IT Systems Analyst IIWe are currently seeking a highly motivated IT Systems, Database Development and Support Analyst for our IT Commercial Gas Systems Team to provide first class customer service and technical support to our Natural Gas Accounting users.This position is part of a larger team in which the candidate would be interacting with daily and...

  • IT Systems Analyst II

    2 months ago

    Houston, United States VC5 Consulting Full time

    IT Systems Analyst IIWe are currently seeking a highly motivated IT Systems, Database Development and Support Analyst for our IT Commercial Gas Systems Team to provide first class customer service and technical support to our Natural Gas Accounting users.This position is part of a larger team in which the candidate would be interacting with daily and...

  • IT Service Desk Analyst lll

    1 month ago

    Houston, United States VC5 Consulting Full time

    The primary role of the IT Service Delivery Analyst is to provide support for business applications and systems. This includes help desk and desk side support duties as it pertains to end user???s systems and applications while meeting business SLA???s. Triage all incoming support incidents and requests to achieve resolution or escalate to the correct towers...

  • Technical Business System Analyst II/Machine Learning Engineer II

    4 weeks ago

    Houston, Texas, United States Net2source Full time

    Job Title: Technical Business System Analyst II/Machine Learning Engineer IIJob Summary:We are seeking a dedicated Technical Business System Analyst II/Machine Learning Engineer II to join our team in Houston, TX. This is a W2 role with a hybrid shift experience for a duration of 12 months, with the potential for extension.Key Responsibilities:Monitor...

  • QC Analyst II

    4 weeks ago

    Houston, United States TalentBurst Full time

    QC Analyst II Houston, TX 6+ Months with a high possibility of extension Shift Model: 2-2-3 Panama Shift Hours: 7:00PM-7:30AM Bachelor's Degree required Description: Performs Quality Control assays for product release of cell therapy products and Stability StudiesMaintain data and follow cGMP regulations including writing deviations and other Quality...

  • Analyst, Service Desk Support

    2 weeks ago

    HOUSTON, United States US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Full time

    Brief description: Serve as the first contact point within the Service Desk offering level one support to Sysco associates and internal customers via phone calls, email submissions, live chat support and manage non-critical single user escalation requests.Description of Responsibilities:Addresses and resolves reported non-major incidents and requests; logs...

  • Analyst, Service Desk Support

    2 weeks ago

    Houston, United States US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Full time

    Brief description: Serve as the first contact point within the Service Desk offering level one support to Sysco associates and internal customers via phone calls, email submissions, live chat support and manage non-critical single user escalation requests.Description of Responsibilities:Addresses and resolves reported non-major incidents and requests; logs...

  • Analyst, Service Desk Support

    2 weeks ago

    HOUSTON, United States US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Full time

    Brief description: Serve as the first contact point within the Service Desk offering level one support to Sysco associates and internal customers via phone calls, email submissions, live chat support and manage non-critical single user escalation requests.Description of Responsibilities:Addresses and resolves reported non-major incidents and requests; logs...

  • Analyst, Service Desk Support

    2 weeks ago

    HOUSTON, United States US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Full time

    Brief description: Serve as the first contact point within the Service Desk offering level one support to Sysco associates and internal customers via phone calls, email submissions, live chat support and manage non-critical single user escalation requests.Description of Responsibilities:Addresses and resolves reported non-major incidents and requests; logs...

  • Analyst, Service Desk Support

    2 weeks ago

    HOUSTON, United States US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Full time

    Brief description: Serve as the first contact point within the Service Desk offering level one support to Sysco associates and internal customers via phone calls, email submissions, live chat support and manage non-critical single user escalation requests.Description of Responsibilities:Addresses and resolves reported non-major incidents and requests; logs...

  • Analyst, Service Desk Support

    2 weeks ago

    Houston, United States US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Full time

    Brief description: Serve as the first contact point within the Service Desk offering level one support to Sysco associates and internal customers via phone calls, email submissions, live chat support and manage non-critical single user escalation requests.Description of Responsibilities:Addresses and resolves reported non-major incidents and requests; logs...

  • Help Desk Analyst

    1 week ago

    Houston, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are on the lookout for a proficient Help Desk Analyst to become a part of our team in Houston, Texas. The successful candidate will be tasked with providing support related to Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, and Microsoft. This role offers a short term contract employment...

  • Help Desk Analyst I

    1 month ago

    Houston, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for a Help Desk Analyst I in Houston, Texas. This role is primarily involved in providing technical support to our team, with a focus on Android development, Cisco and Citrix technologies, and Microsoft's Active Directory, among other responsibilities. The successful...