Help Desk Analyst
3 days ago
We are seeking a dedicated and skilled Help Desk Analyst to join our dynamic IT support team. The ideal candidate will be the first point of contact for technical support, providing exceptional customer service while resolving issues related to hardware, software, and network connectivity. This role requires strong analytical skills and the ability to troubleshoot various technical problems efficiently.
Responsibilities:
- Provide technical support for end-users via phone, email, or in-person interactions.
- Troubleshoot and resolve issues related to VPN connectivity, mobile devices, and network administration.
- Assist users with Mac OS and other operating systems, ensuring a seamless user experience.
- Utilize ServiceNow for ticket management and documentation of support requests.
- Analyze problems to identify root causes and implement effective solutions.
- Maintain knowledge of Meraki systems for network management and troubleshooting.
- Collaborate with other IT team members to escalate complex issues as necessary.
- Educate users on best practices for technology use and security protocols.
- Proven experience in a help desk or technical support role.
- Strong customer service skills with a focus on user satisfaction.
- Familiarity with VPN technologies and network administration principles.
- Proficiency in troubleshooting issues on Mac OS and mobile devices.
- Experience using ServiceNow or similar ticketing systems is preferred.
- Ability to analyze technical problems effectively and provide timely solutions.
- Excellent communication skills, both verbal and written.
- A proactive attitude towards learning new technologies and improving processes.
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Help Desk Analyst II
7 days ago
Houston, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a contract to permanent employment opportunity for a Help Desk Analyst II in Houston, Texas. This role will be pivotal in our IT department, focusing on supporting end users both within the United States and internationally. The Help Desk Analyst II will be responsible for setting up new users, troubleshooting...
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Help Desk Analyst II
1 day ago
Houston, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a contract to permanent employment opportunity for a Help Desk Analyst II in Houston, Texas. This role will be pivotal in our IT department, focusing on supporting end users both within the United States and internationally. The Help Desk Analyst II will be responsible for setting up new users, troubleshooting...
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Help Desk Analyst
2 months ago
Houston, United States Serigor Inc Full timeJob Title: Help Desk AnalystLocation: Houston, TXDuration: 12 Month (Contract)Job Description:ESSENTIAL SKILLS REQUIRED: Acts as first line of communication and support for all software, hardware, and telephone related issues.Experience in troubleshooting computer / system issues or escalating to appropriate IT staff when necessary.Able to clearly...
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Help Desk Analyst
1 month ago
houston, United States Serigor Inc Full timeJob Title: Help Desk AnalystLocation: Houston, TXDuration: 12 Month (Contract)Job Description:ESSENTIAL SKILLS REQUIRED: Acts as first line of communication and support for all software, hardware, and telephone related issues.Experience in troubleshooting computer / system issues or escalating to appropriate IT staff when necessary.Able to clearly...
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Help Desk Analyst
2 months ago
Houston, United States Serigor Inc Full timeJob Title: Help Desk Analyst Location: Houston, TX Duration: 12 Month (Contract) Job Description: ESSENTIAL SKILLS REQUIRED: Acts as first line of communication and support for all software, hardware, and telephone related issues. Experience in troubleshooting computer / system issues or escalating to appropriate IT staff when necessary. Able to clearly...
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Help Desk Analyst
7 days ago
Houston, United States Robert Half Full timeJob DescriptionJob DescriptionWe are on the lookout for a proficient Help Desk Analyst to become a part of our team in Houston, Texas. The successful candidate will be tasked with providing support related to Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, and Microsoft. This role offers a short term contract employment...
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Help Desk Analyst I
2 weeks ago
Houston, United States Robert Half Full timeJob DescriptionJob DescriptionWe are in search of a Help Desk Analyst I to join our team in Houston, Texas. In this role, you will be on the front lines of our IT operations, providing support for all our technology systems and devices. This role offers a long-term contract employment opportunity in the IT industry.Responsibilities • Serve as the first...
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Help Desk Analyst I
1 month ago
Houston, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for a Help Desk Analyst I in Houston, Texas. This role is primarily involved in providing technical support to our team, with a focus on Android development, Cisco and Citrix technologies, and Microsoft's Active Directory, among other responsibilities. The successful...
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Help Desk Specialist
2 months ago
Houston, United States Creative Financial Staffing Full timeHelp Desk Specialist Why join this organization as a Help Desk Specialist? Competitive Compensation Lots of federal holidays. Great team and company culture! Overview of the Help Desk Specialist Role: Answer user questions about computer systems and software Troubleshoot computer problems and provide solutions Escalate complex issues to the next level of...
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IT Help Desk Support Specialist
1 month ago
Houston, United States Futran Tech Solutions Pvt. Ltd. Full timeIT Help Desk Support Specialist Location Houston, TX NOTE: 6 month only role! Must have own transportation and be willing to travel to multiple clinics in the area when needed. It will be onsite and remote with 25-50 percent travel in the RGV market to provide support for daily desktop technical support and clinic acquisitions. The cost of travel is already...
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Help Desk Support Specialist
4 weeks ago
Houston, Texas, United States Siddons Martin Emergency Group, LLC Full timeJob SummaryThe Help Desk Analyst role at Siddons Martin Emergency Group, LLC is responsible for ensuring proper computer operation for end users to accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end users' help requests.Key ResponsibilitiesAnswer, evaluate, and prioritize incoming requests for assistance...
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IT Help Desk
3 days ago
Houston, United States Employer Flexible Full timeIT Help Desk (Junior to Mid-Level) Employment Type: Full-Time Location: Houston, Texas (Hybrid Workforce, in Office Tuesday-Thursday) About Employer Flexible: Employer Flexible is a professional employer organization (PEO) dedicated to providing exceptional outsourced business solutions. We enable our clients to focus on core aspects such as revenue,...
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Information Technology Help Desk
1 month ago
Houston, United States Luxoft Full timeProject descriptionDesktop Services is requesting one contractor position in the RGV market to support daily desktop technical support and clinic acquisitions. This contractor position will help temporarily fill an open position in the RGV area along with staffing shortage, the ongoing clinic projects in RGV, necessitate quickly identifying resources to...
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Information Technology Help Desk
1 month ago
houston, United States Luxoft Full timeProject descriptionDesktop Services is requesting one contractor position in the RGV market to support daily desktop technical support and clinic acquisitions. This contractor position will help temporarily fill an open position in the RGV area along with staffing shortage, the ongoing clinic projects in RGV, necessitate quickly identifying resources to...
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Information Technology Help Desk
1 month ago
houston, United States Luxoft Full timeProject descriptionDesktop Services is requesting one contractor position in the RGV market to support daily desktop technical support and clinic acquisitions. This contractor position will help temporarily fill an open position in the RGV area along with staffing shortage, the ongoing clinic projects in RGV, necessitate quickly identifying resources to...
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Information Technology Help Desk
1 month ago
Houston, United States Luxoft Full timeProject descriptionDesktop Services is requesting one contractor position in the RGV market to support daily desktop technical support and clinic acquisitions. This contractor position will help temporarily fill an open position in the RGV area along with staffing shortage, the ongoing clinic projects in RGV, necessitate quickly identifying resources to...
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Junior Service Desk Analyst
1 month ago
Houston, United States Kforce Full timeRESPONSIBILITIES: Kforce has a client in Houston, TX seeking a Junior Service Desk Analyst.Key Responsibilities: The Junior Service Desk Analyst will provide first-level support for incoming IT requests via phone, email, and ticketing system Troubleshoot basic hardware and software issues for desktops, laptops, and mobile devices Assist with setting up...
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Junior Service Desk Analyst
1 month ago
Houston, United States Kforce Inc. Full timeRESPONSIBILITIES:Kforce has a client in Houston, TX seeking a Junior Service Desk Analyst.Key Responsibilities: The Junior Service Desk Analyst will provide first-level support for incoming IT requests via phone, email, and ticketing system Troubleshoot basic hardware and software issues for desktops, laptops, and mobile devices Assist with setting up new...
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Help Desk Specialist TX
2 days ago
houston, United States Creative Financial Staffing Full timeHelp Desk Specialist Why join this organization as a Help Desk Specialist? Competitive Compensation Lots of federal holidays. Great team and company culture! Overview of the Help Desk Specialist Role: Answer user questions about computer systems and software Troubleshoot computer problems and provide solutions Escalate complex issues to the next level of...
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Help Desk Associate
3 days ago
Houston, United States Pappas Restaurants Full timeDescription: The Help Desk Associate provides phone support to restaurant personnel on computer related issues and systems. The Help Desk Associate troubleshoots problems and determines a solution based on past issues and experience. They work with second-level technical support on new or recurring problems to provide a solution, document and track all...