Help Desk Analyst II
7 days ago
Responsibilities:
• Setting up new users with the necessary hardware and software, including Mac computers, Microsoft products, and Apple devices.
• Handling daily service tickets, ensuring prompt and efficient resolution.
• Providing after-hours support on a rotational basis to accommodate different time zones.
• Utilizing the Service Desk Plus ticketing system to manage and track user issues.
• Troubleshooting various technical issues, leveraging skills in Active Directory, Configuration Management, and Deployments.
• Participating in project work in addition to day-to-day tasks, contributing to broader organizational objectives.
• Ensuring a high level of customer service by maintaining accurate records and responding to inquiries in a timely manner.
• Supporting configuration management and deployment of computer hardware.
• Using Microsoft Office Suites to maintain records, manage projects, and communicate effectively with team members and end users.• Proficiency in Mac Computers is required.
• Familiarity with Microsoft software and systems is essential.
• Must have knowledge and experience with Active Directory.
• Experience with Apple Devices is necessary.
• Understanding of Computer Hardware is required.
• Must have skills in Configuration Management.
• Experience in deployments is important.
• Proficiency in Microsoft Office Suites is necessary.
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Help Desk Analyst
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houston, United States Serigor Inc Full timeJob Title: Help Desk AnalystLocation: Houston, TXDuration: 12 Month (Contract)Job Description:ESSENTIAL SKILLS REQUIRED: Acts as first line of communication and support for all software, hardware, and telephone related issues.Experience in troubleshooting computer / system issues or escalating to appropriate IT staff when necessary.Able to clearly...
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Help Desk Analyst
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Houston, United States Serigor Inc Full timeJob Title: Help Desk Analyst Location: Houston, TX Duration: 12 Month (Contract) Job Description: ESSENTIAL SKILLS REQUIRED: Acts as first line of communication and support for all software, hardware, and telephone related issues. Experience in troubleshooting computer / system issues or escalating to appropriate IT staff when necessary. Able to clearly...
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Help Desk Analyst I
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Houston, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for a Help Desk Analyst I in Houston, Texas. This role is primarily involved in providing technical support to our team, with a focus on Android development, Cisco and Citrix technologies, and Microsoft's Active Directory, among other responsibilities. The successful...
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houston, United States Luxoft Full timeProject descriptionDesktop Services is requesting one contractor position in the RGV market to support daily desktop technical support and clinic acquisitions. This contractor position will help temporarily fill an open position in the RGV area along with staffing shortage, the ongoing clinic projects in RGV, necessitate quickly identifying resources to...
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Information Technology Help Desk
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houston, United States Luxoft Full timeProject descriptionDesktop Services is requesting one contractor position in the RGV market to support daily desktop technical support and clinic acquisitions. This contractor position will help temporarily fill an open position in the RGV area along with staffing shortage, the ongoing clinic projects in RGV, necessitate quickly identifying resources to...
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Information Technology Help Desk
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Houston, United States Luxoft Full timeProject descriptionDesktop Services is requesting one contractor position in the RGV market to support daily desktop technical support and clinic acquisitions. This contractor position will help temporarily fill an open position in the RGV area along with staffing shortage, the ongoing clinic projects in RGV, necessitate quickly identifying resources to...
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Houston, United States Kforce Inc. Full timeRESPONSIBILITIES:Kforce has a client in Houston, TX seeking a Junior Service Desk Analyst.Key Responsibilities: The Junior Service Desk Analyst will provide first-level support for incoming IT requests via phone, email, and ticketing system Troubleshoot basic hardware and software issues for desktops, laptops, and mobile devices Assist with setting up new...
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