IT Service Desk Analyst lll
4 weeks ago
The primary role of the IT Service Delivery Analyst is to provide support for business applications and systems. This includes help desk and desk side support duties as it pertains to end user???s systems and applications while meeting business SLA???s. Triage all incoming support incidents and requests to achieve resolution or escalate to the correct towers for support.
Essential Duties and Responsibilities
- Customer Service/Service Delivery
- Involves dealing with and/or responding positively to complaints, problems, etc. over the phone and in person
- Manage Service Delivery/Help Desk Requests for service-related items including, but not limited to: Account Setup, Terminations and changes, Access control, password Resets, file/applications, printer, hardware diagnostics and special desktop setups
- Logs all direct calls or email requests into ServiceDesk system and update request status
- Triage all incoming incidents and request coming from the field or from our outsourced provider
- Provide support for assign systems and business applications
- Problem analysis and resolution and/or escalates accordingly
- Procurement of all information technology related assets
- Reconciling inventory across a variety of systems and statuses (in stock, in use, legal hold, etc.) as well as wiping/disposal activities
- Ensuring timely delivery of goods, works and services using the team???s procurement procedures
- Managing the refresh of assets for their assigned location
- Assisting team members as needed to ensure the entire asset service is robust and operationally efficient
- Meets business SLAs for first response and resolution
- Drives business improvements through technology
- Provides solutions for trending problems
Experience and Qualifications
- High school diploma or equivalent required
- Experience building KB articles and technical documentation
- Proven ability to manage and prioritize ticket queues
- Experience in administering MDM solutions
- Experience in troubleshooting AD permissions
- Experience troubleshooting VDI and VPN.
- Experience with power shell automation scripting
- Fluency in English essential
- ITIL Foundation certification ??? optional
Benefits
- Competitive Pay
- Holiday Pay
- Referral Bonuses
- Long-Term Career Advancement
- Great Team Environment
- Paid Time Off
- Full-time employees eligible for Medical, Dental, Vision, Basic Life, AD&D and Short-Term & Long-Term Disability insurance on the 1st of the month following 60 days of employment
- 401(k) Retirement Plan after 90 days.
-
Service Desk Analyst, Temp
4 weeks ago
Houston, Texas, United States Pattern Energy Group Full timeJob Summary:Pattern Energy Group is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our employees. Key Responsibilities: Respond to and resolve desktop support inquiries via our ticketing system, email, or phone....
-
Junior Service Desk Analyst
1 month ago
Houston, United States Kforce Full timeRESPONSIBILITIES: Kforce has a client in Houston, TX seeking a Junior Service Desk Analyst.Key Responsibilities: The Junior Service Desk Analyst will provide first-level support for incoming IT requests via phone, email, and ticketing system Troubleshoot basic hardware and software issues for desktops, laptops, and mobile devices Assist with setting up...
-
Junior Service Desk Analyst
1 month ago
Houston, United States Kforce Inc. Full timeRESPONSIBILITIES:Kforce has a client in Houston, TX seeking a Junior Service Desk Analyst.Key Responsibilities: The Junior Service Desk Analyst will provide first-level support for incoming IT requests via phone, email, and ticketing system Troubleshoot basic hardware and software issues for desktops, laptops, and mobile devices Assist with setting up new...
-
Help Desk Analyst II
7 days ago
Houston, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a contract to permanent employment opportunity for a Help Desk Analyst II in Houston, Texas. This role will be pivotal in our IT department, focusing on supporting end users both within the United States and internationally. The Help Desk Analyst II will be responsible for setting up new users, troubleshooting...
-
Help Desk Analyst II
2 days ago
Houston, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a contract to permanent employment opportunity for a Help Desk Analyst II in Houston, Texas. This role will be pivotal in our IT department, focusing on supporting end users both within the United States and internationally. The Help Desk Analyst II will be responsible for setting up new users, troubleshooting...
-
Help Desk Analyst
3 days ago
Houston, United States AMSYS Innovative Solutions Full timeSummary: We are seeking a dedicated and skilled Help Desk Analyst to join our dynamic IT support team. The ideal candidate will be the first point of contact for technical support, providing exceptional customer service while resolving issues related to hardware, software, and network connectivity. This role requires strong analytical skills and the...
-
Help Desk Analyst
1 month ago
houston, United States Serigor Inc Full timeJob Title: Help Desk AnalystLocation: Houston, TXDuration: 12 Month (Contract)Job Description:ESSENTIAL SKILLS REQUIRED: Acts as first line of communication and support for all software, hardware, and telephone related issues.Experience in troubleshooting computer / system issues or escalating to appropriate IT staff when necessary.Able to clearly...
-
Help Desk Analyst
2 months ago
Houston, United States Serigor Inc Full timeJob Title: Help Desk Analyst Location: Houston, TX Duration: 12 Month (Contract) Job Description: ESSENTIAL SKILLS REQUIRED: Acts as first line of communication and support for all software, hardware, and telephone related issues. Experience in troubleshooting computer / system issues or escalating to appropriate IT staff when necessary. Able to clearly...
-
Help Desk Analyst
2 months ago
Houston, United States Serigor Inc Full timeJob Title: Help Desk AnalystLocation: Houston, TXDuration: 12 Month (Contract)Job Description:ESSENTIAL SKILLS REQUIRED: Acts as first line of communication and support for all software, hardware, and telephone related issues.Experience in troubleshooting computer / system issues or escalating to appropriate IT staff when necessary.Able to clearly...
-
Service Desk Analyst II
3 days ago
Houston, United States Orion Group Holdings Full timePOSITION SUMMARY This position supports and maintains end user workstations for all divisions within Orion. Duties will include but are not limited to maintain, analyze, troubleshoot, and repair computer hardware, software, and peripherals. The incumbent will interface with employees at every division. The incumbent must support the guiding beliefs and core...
-
Analyst, Service Desk Support
2 weeks ago
Houston, United States US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Full timeBrief description: Serve as the first contact point within the Service Desk offering level one support to Sysco associates and internal customers via phone calls, email submissions, live chat support and manage non-critical single user escalation requests.Description of Responsibilities:Addresses and resolves reported non-major incidents and requests; logs...
-
Analyst, Service Desk Support
2 weeks ago
HOUSTON, United States US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Full timeBrief description: Serve as the first contact point within the Service Desk offering level one support to Sysco associates and internal customers via phone calls, email submissions, live chat support and manage non-critical single user escalation requests.Description of Responsibilities:Addresses and resolves reported non-major incidents and requests; logs...
-
Analyst, Service Desk Support
2 weeks ago
HOUSTON, United States US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Full timeBrief description: Serve as the first contact point within the Service Desk offering level one support to Sysco associates and internal customers via phone calls, email submissions, live chat support and manage non-critical single user escalation requests.Description of Responsibilities:Addresses and resolves reported non-major incidents and requests; logs...
-
Analyst, Service Desk Support
2 weeks ago
HOUSTON, United States US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Full timeBrief description: Serve as the first contact point within the Service Desk offering level one support to Sysco associates and internal customers via phone calls, email submissions, live chat support and manage non-critical single user escalation requests.Description of Responsibilities:Addresses and resolves reported non-major incidents and requests; logs...
-
Analyst, Service Desk Support
2 weeks ago
HOUSTON, United States US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Full timeBrief description: Serve as the first contact point within the Service Desk offering level one support to Sysco associates and internal customers via phone calls, email submissions, live chat support and manage non-critical single user escalation requests.Description of Responsibilities:Addresses and resolves reported non-major incidents and requests; logs...
-
Analyst, Service Desk Support
1 week ago
Houston, United States US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Full timeBrief description: Serve as the first contact point within the Service Desk offering level one support to Sysco associates and internal customers via phone calls, email submissions, live chat support and manage non-critical single user escalation requests.Description of Responsibilities:Addresses and resolves reported non-major incidents and requests; logs...
-
Help Desk Analyst
7 days ago
Houston, United States Robert Half Full timeJob DescriptionJob DescriptionWe are on the lookout for a proficient Help Desk Analyst to become a part of our team in Houston, Texas. The successful candidate will be tasked with providing support related to Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, and Microsoft. This role offers a short term contract employment...
-
Help Desk Analyst I
1 month ago
Houston, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for a Help Desk Analyst I in Houston, Texas. This role is primarily involved in providing technical support to our team, with a focus on Android development, Cisco and Citrix technologies, and Microsoft's Active Directory, among other responsibilities. The successful...
-
Help Desk Analyst I
2 weeks ago
Houston, United States Robert Half Full timeJob DescriptionJob DescriptionWe are in search of a Help Desk Analyst I to join our team in Houston, Texas. In this role, you will be on the front lines of our IT operations, providing support for all our technology systems and devices. This role offers a long-term contract employment opportunity in the IT industry.Responsibilities • Serve as the first...
-
Service Desk Professional
1 month ago
Houston, Texas, United States Syntricate Technologies Full timeService Desk AgentJob SummarySeeking a skilled Service Desk Agent to join our team at Syntricate Technologies. As a Service Desk Agent, you will be responsible for providing exceptional customer service and technical support to our clients. Key ResponsibilitiesProvide technical support and resolve customer issues in a timely and professional...