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Field Service Technician

1 month ago

Cleveland, United States Vivint Full time

Job Description

Who we are:

Power a brighter future together. One that is safe, smart and sustainable.

At Vivint, we are dedicated to redefining the home experience with technology and services to create a smarter, greener, safer home that saves our 2 million customers money every month. We deliver an integrated smart home system with in-home consultation, professional installation, and support, as well as 24/7 customer care and monitoring.

We are adding to our Field Service Technician team and looking for motivated, customer-focused, coachable individuals who have a knack for technology and sales.

Why Join Our Technician Team?

  • Competitive hourly base plus uncapped commission

  • Comprehensive paid training & Ongoing coaching and support

  • Opportunity for overtime to earn time and a half

  • 4/10 work schedule with home dispatch (clock in and out from your driveway each day). We pay for your drive time to/from and in-between appointments

  • Company take-home vehicle and gas card

  • Cell phone and work tablet

  • We provide all tools necessary to perform the job – We'll ship everything to you directly

Why Join Vivint?

  • Full-time employment & Full benefit package including medical, dental, vision, life, and 401(k)

  • 10 PTO days and paid holidays

  • Career development and leadership opportunities

  • Employee pricing on smart home products

  • Fast Company’s list of the World’s 50 Most Innovative Companies, Forbes named us one of America’s Best Employers and a Best Employer for Diversity

A Day In the Life: As part of our Field Service Technician team, you’ll provide expert-level installation and services of cutting-edge technology. As a technician, you will have the opportunity to maximize your earning potential by leveraging service and installation appointments into leads and additional revenue. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for — peace of mind.

Who we’re looking for:

Our technician team is made up of a wide variety of backgrounds and experience levels. We believe in investing in our employees and provide comprehensive training and support. So whether you’re an experienced Field Technician, a sales rep looking for a change, or just a motivated, coachable individual, we want to speak with you

  • Exceptional customer service skills

  • Sales experience – car sales, retail sales, insurance sales, B2C sales, call center experience

  • Field technician experience – cable installation, internet Installation, pest control, lawn maintenance, construction, solar technician

  • Clean driving record and valid license

  • Someone who thrives in a team environment as well as independently

Physical demands of the job:

  • Lift and carry up to 45 lbs.

  • Climb ladders up to 14 feet

  • Work in attics and other limited-space areas

  • Bend, kneel, crouch, and stand for extended periods

Safety culture is strong at Vivint. Field service technicians will conduct a safety analysis of every home to assure a safe workplace for the technician and the customers.

Additional Information

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $22.10 in our lowest geographic market up to $24.35 in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Here are some total rewards which, depending on the position, may be offered:

  • Paid holidays and flexible paid time away

  • Employee/Friends/Family Discounts

  • Medical/dental/vision/life coverage & 24/7 Medical Hotline

  • 401(k) + Employer Match

  • Employee Resource Groups

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".

Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.