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Field Service Technician

2 months ago

Cleveland, United States 2G Energy North America Full time
Job description

Position Summary: CANDIDATE MUST HAVE PRIOR EXPERIENCE WITH COMBUSTION ENGINES.


The Service Technician position requires a diverse skill set and a willingness to learn and grow constantly. Daily duties include diagnosing and repairing EPG (electrical power generation) systems, CHP (Combined Heat and Power) systems, and all related components such as paralleling gear, relays, protective devices, and controls.


The Service Technician must be analytical and possess the skills to diagnose malfunctions remotely. ST assists customers and other technicians in the field via phone, email, or text. ST provides sound advice and guidance or steps to quickly remedy or further diagnose issues. Travel to customer locations throughout North and South America is a requirement of the ST. Service Technician performs preventive maintenance and mechanical and electrical repairs on gas-fueled engines and ancillary equipment. ST may be involved in engine overhauls, electrical and mechanical testing, and various equipment calibration. The ST is frequently required to work with electrical schematics and wiring diagrams. ST must be able to collaborate very closely with colleagues in the factory, system engineers, troubleshooting specialists, and various administrative personnel to ensure the improvement of the product, timely invoicing, and resolution of problems. The employee is offered development training at OEM schools to provide the best support for each 2G system sold.


Essential Job Functions:

  • Provide technical support to troubleshoot and resolve equipment mechanical and electrical problems, including, but not limited to, the generator set and balance of plant equipment.
  • Involvement in engine overhauls, electrical & mechanical testing and calibration.
  • Regularly travel to job site locations to perform preventive maintenance, corrective maintenance, unscheduled service, and troubleshooting, mechanical & electrical repairs on natural gas and biogas engines, generator sets, and CHP (Combined Heat and Power) power generation equipment.
  • Maintain, analyze, assess, diagnose, troubleshoot, and repair various OEM scopes installed at customer sites.
  • Communicate professionally with customers and maintain confidential customer relations, ensuring maximum client satisfaction.
  • Assist customers with telephone support to address technical issues.
  • Assist the Service Manager in establishing parts and labor estimates required for equipment and system repairs.
  • Comply with all company Health & Safety Policies, including site safety surveys.
  • Maintain, establish, and identify Service vehicle tooling/parts/etc. requirements.
  • Work closely with the 2G team and the various OEMs to optimize the performance of power generation systems across our territory.
  • Travel throughout North America, Europe, and the Caribbean
  • Field customer’s phone calls as defined by the 2G leadership team.
  • Field Service Calls when on call.
  • Complete detailed Field Service Report before leaving a customer site and submit expenses weekly to the Service Manager or his alternate.
  • Maintain a valid driver’s license and clean driving record and report all driving infractions immediately.
  • Hold and maintain a valid St. Johns Standard First Aid with CPR level A or C Certificate or equivalent.
  • Demonstrate compliance with 2G policies and procedures, including participation in ongoing job-related training.
  • All other duties as assigned.


Education and Experience:

The candidate must have a strong reciprocating engine and electrical background and display a high level of skill and understanding regarding internal combustion engines, generator sets, and, ideally, natural gas engines. However, we will consider applicants with experience with diesel standby or other EPG engine technologies (e.g., compression engines).


  • We will also consider technicians with a more holistic background, excellent experience, and a track record in complex technologies like aircraft engines and turbines.
  • Complete technical start-up of gas engines and CHP (Combined Heat and Power) power systems.
  • Independently diagnose and repair power systems.
  • Basic working knowledge of advanced controls, safety shut-downs, circuit breakers, and control panel wiring.


  • Must possess or be able to attain a passport
  • Experience and knowledge of IP Networking, including troubleshooting.
  • Minimum two (2) to three (3) years post-secondary education OR five (5) years equivalent workplace experience.
  • Three (3) to five (5) years’ experience in related industry.
  • A valid driver’s license is required.
  • Post-Secondary Education / Engineering Degree and Professional Engineering Credentials
  • High School Diploma required.
  • A general understanding of the certification process for tradespersons.


Work Environment:

  • May be exposed to excessive heat, cold, noise, dust, dirt, water treatment chemicals, gases, confined spaces, hazards from mechanical and electrical operating equipment, and extreme weather conditions.
  • Ability to work a flexible schedule with long days.
  • Extensive travel may be required.
  • Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing 2G policies and procedures.