Application Support Analyst II

At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Position Summary: This position is responsible for the implementation of moderately complex tools and processes, and the proactive support and maintenance of business information systems. Works under general supervision to effectively scope, plan for, and deliver on customer requests to include break fix issues and projects. Leads and coordinates medium scale projects. Utilizes best practices to implement and document consistent builds. Takes ownership of issues with medium complexity. Highly responsive to customers and shows an aptitude for the development and documentation of customer requirements. Essential Duties: Performs a variety of non-routine tasks required for on-going support, problem diagnosis, and problem resolution related to existing information systems. Effectively coordinates problem resolution with users, other IS personnel, and vendors. Assesses problem situations with care and considers all aspects before pursuing a solution; demonstrates the ability to exercise independent judgment. Ensures that system changes are thoroughly tested before placing in production; monitors results before signing off on changes made. Establishes and maintains a good rapport with users and other personnel. Demonstrates good analytical ability in evaluating existing systems and developing new systems and procedures. Serves as designated IS contact and resource for assigned user departments and develops understanding of business and information requirements. Acts as liaison among user departments and IS during the design, installation, and integration of a new or modified system. Communicates with user departments and management to determine information needs and present potential solutions. Effectively facilitates communication with user departments to exchange information and ideas. Demonstrates an understanding of and sensitivity to the users' environment and information needs. Participates in project team and task force meetings as directed, completes assignments on time. Consistently demonstrates effective verbal communication skills; communicates ideas clearly and in a manner appropriate for the audience. Assists user departments in user training, documentation, and development of policies and procedures related to information systems. Demonstrates proficiency in the use of assigned departmental systems as well as internal communication, and presentation. Prepares effective training material; conducts informative training classes and one-on-one training as required. Develops accurate and informative presentation material as required to illustrate complex technical and functional concepts. Demonstrates good written communication skills; writes documents and reports clearly, concisely, and grammatically correct. Maintains current knowledge of corporate and departmental policies and procedures, applicable regulatory agencies, and information systems security policies and procedures. Assists with the analysis, selection, design, development, and implementation of information solutions. Consistently follows project work plans and test plans completing tasks timely and accurately. Assists with the development of functional design specifications including interface specifications, conversion specifications, and database structures. Ensures that system user interfaces are designed to maximize efficient and error-free utilization by the user. Consistently notifies Management of problems or delays related to the project and provides alternative approaches. Effectively performs as a member of the project team; works with other personnel assigned to the project to efficiently perform assigned tasks. Accurately evaluates existing systems, both manual and automated; effectively analyzes alternate approaches for meeting user requirements. Trains junior analysts and other IS staff on assigned information systems. Provides training to junior analysts and other IS staff on basic system functionality such that they can perform their duties. Documents procedures to assist junior analysts in performing their duties. Serves as the primary resource for junior analysts when they have system related questions. Guides junior analysts with problem solving related to information systems. Includes junior analysts in end user department information systems meetings helping them to gain an understanding of the business needs. Education and Experience: Required: Bachelor’s degree in in Business Administration, Computer Science, Information Systems, or a related field. Three years in systems development or support. OR Four years of experience in systems development or support may substitute for degree. Preferred: Experience with Infor / Lawson Financials (General Ledger / Accounts Payable / Supply Chain Management) MHC Image Express / Document Express Knowledge, Skills and Abilities: Ability to engage patients and team members utilizing the CMH Experience Standards I am creating a warming, caring, and non-judgmental environment I am actively listening and seeking information I am honest, truthful, and consistent I am respectful, treating all individuals with dignity and empathy I am serving as a role model, taking both initiative and ownership when appropriate I am working collaboratively and demonstrating teamwork I am resilient and adapt to change in positive ways. Demonstrated ability to direct and triage in a highly fluid dynamic operational environment. Ability to collaborate with all layers of the management/ administration team. If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application AT CENTRAL MAINE HEALTHCARE YOU ARE AT THE CENTER OF EVERYTHING WE DO Our why, our purpose, drives every decision and action we take as a healthcare system. We strive everyday to deliver exceptional care, and to improve our community. We are a non-profit organization that is breaking the traditional healthcare mold by bringing our patients and their family’s high value, low cost, and award-winning care while focusing on creating an exceptional experience for them; all within their communities. To accomplish this, we only hire individuals who are committed to excellence, who embody the principles of our CMH Experience Service Standards, and who are ready to step in and help their fellow team members achieve those exceptional results for our patients, their families, and the community. Central Maine Healthcare System The organization is broad in its footprint, with three (3) hospitals in Bridgton, Lewiston, and Rumford, and over 75 individual practices within our Medical Group. Lewiston’s Central Maine Medical Center is a certified and award-winning level two trauma center, along with our Central Maine Heart and Vascular Institute and the upcoming highly anticipated launch of our comprehensive state of the art cancer treatment center. Both Bridgton and Rumford Hospitals are four (4) star accredited acute care hospitals, and our Medical Group and Maine Urgent Care Centers have won multiple awards within their specialties. As a system we are a six-time winner of the Leapfrog Safety A Rating since 2019, representing some of the highest quality care and outcomes nationwide. Our awards and accolades are only possible as a result of our commitment to culture, and a focus on safety and inclusion, in each of our patient’s experiences and in the experiences we create within our teams. If you are a person who is looking for a way to give back to your community, to help improve the lives of patients or those who care for our patients, want to be part of a growing organization that is setting the bar for Maine healthcare, apply to join Central Maine Healthcare today Diversity and Equal Employment Opportunity CMH actively promotes diversity in its workforce at all levels of the organization. We strive to create and maintain a setting where we celebrate cultural and other differences and consider them strengths of the organization. CMH is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.