Office Manager
2 weeks ago
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HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise
Office Manager
Dr. Tiana Woolridge
Full-Time
Overtime:
Hospital for Special Surgery, #1 in Orthopedics for the last 14 years, is currently looking for a Full Time Office Manager (OM) in one of our MD Offices. In this role, the OM would be the key administrator for Dr. Woolridge’s practice. The OM will provide comprehensive administrative support, oversee day-to-day operations and contribute to an environment of clinical excellence for Dr. Woolridge’s practice.
The successful candidate will be empathetic, positive and professional during all patient interactions, combining this with critical thinking and attention to detail. In addition, the OM will manage office staff and act as a liaison to staff in other hospital departments.
Responsibilities:
- Interact with patients and their families in person, on the phone and via email communications in a professional, personable and empathetic manner
- Answer phone calls and make calls to patients, physicians and other staff
- Patient check out after appointments and return visit scheduling
- Schedule surgical cases and new clinic appointments
- Manage physician’s professional calendars
- Act as a liaison between the office and other hospital staff
- Manage front end payment collection and insurance authorizations
- Train, oversee, and develop junior staff within physician office (as applicable)
- Proactively identify ways to enhance physician office operations
Required Qualifications/Skills:
- Associate’s degree required, Bachelor’s degree highly desirable. 5-7 years physician office experience may be considered in lieu of education.
- Attention to detail and able to relay messages and information accurately
- Ability to derive practical solutions independently in a fast-paced environment, but can escalate patient care issues appropriately, if necessary
- Follow through with tasks to completion, goes above and beyond for key tasks or critical patient needs
- Adherence to patient privacy and HIPAA protection of data, information, as well as other HSS policies
- Strong computer and internet skills including proficiency with Microsoft Excel, PowerPoint and Word.
- Must possess ability to learn new software tools & systems as required on the job
- Ability to effectively and accurately follow directions and/or instructions
- Superior written and oral communication skills
- Exceptional customer service skills
- Self-motivated, detail-oriented, and pragmatic; Energized by working in a fast-paced, evolving environment
- Strong organizational and problem-solving skills, ability to multi-task is a must
Desired Qualifications:
- EPIC EMR experience
- Familiarity with medical terminology and medical billing/insurance is helpful; the ability to learn and apply new information quickly is key
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