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Appointment Coordinator

3 months ago

Scottsdale, United States Certified Benz & Beemer Full time

Are you looking for a challenging and rewarding opportunity? Certified Benz & Beemer ("CBB") is a family-owned luxury pre-owned dealership celebrating its 17th year as Arizona's premier luxury pre-owned automobile dealer. We are searching for a motivated Appointment Setter who is an excellent multi-tasker with exceptional communication and time management skills. The Appointment Setter can expect to assist the Service Department in coordinating appointments and helping customers have an excellent experience.  To be a successful Appointment Setter, you should have an understanding of basic principles and proficiency with computers and software, such as MS Excel. You should be trustworthy, efficient, and organized.

RESPONSIBILITIES:

Manages all incoming service appointment queries (either phone or internet) by scheduling appointments, confirming pending appointments, following up with missed appointments, etc.

Master and follow all training materials including inbound service call guides and Strategic Responses (word tracks) in order to accurately answer all guest’s questions.

Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.

Respond to guest’s questions prior to transferring the phone call to a Service Advisor.

The ability to work Monday through Friday and every other Saturday

Being punctual to work and when returning from lunch and break with a full adherence to set schedule.

Performs other duties as assigned

QUALIFICATIONS:

Bilingual is a Plus

High school diploma or GED required; some post-high school education or training preferred

Previous experience in a similar position (administrative, clerical, call center, customer service, etc.)

Excellent telephone skills

Proficient operational software techniques for DMS, Service CRM and any additional dealer-specific software.

Working knowledge of the industry

Helpful attitude and friendly demeanor

Highly professional and dependable

Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress

Strong organizational and time management skills

Strong computer and internet skills, including Microsoft Office suite

WHAT WE OFFER:

Health & Dental Insurance Benefits

Paid Vacation

401-K Retirement Plan

Family-owned dealership of 17 years

Flexible work scheduling

Bonuses

Opportunity for Career Growth and progression