Case Manager, Case Management Bilingual English/Mandarin speaker required

3 weeks ago

Brooklyn, United States RiseBoro Homecare Inc. Full time

Organizational Overview: RiseBoro Community Partnership is a comprehensive agency that serves underserved communities in New York City. Since its inception in 1973, RiseBoro has collaborated with community leaders, government agencies, and private investors to address housing, health, and service needs. Their programs span various areas, including housing, senior services, health care, youth development, education, empowerment, community development, arts programming, skills training, homelessness prevention, and access to healthy foods.

Here are some highlights:

Youth Center: RiseBoro converted 30,000 square feet of vacant land into a youth center, providing local youth and their families with opportunities for skill development, mentorship, and growth.

Senior Services: RiseBoro was designated the first Innovative Senior Center in Brooklyn by the NYC Department for the Aging. Their extensive programming includes health management, physical exercise, and nutritional programs, collaborating with local hospitals and universities.

Affordable Housing: RiseBoro is involved in affordable housing projects, such as the Hunters Point venture, which includes 1,100 apartments and retail/community space. 80% of the units are permanently affordable or earmarked for seniors.

RiseBoro’s mission is to empower communities to thrive, regardless of the odds. They work toward a city where zip codes don’t determine health outcomes, housing stability, or economic power.

If you’re interested, consider becoming part of the RiseBoro community.

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s experience in the exact or comparable position and additional preferred qualifications will be considered.

Purpose of Position: Under the general supervision of the Case Management Supervisor and/or the Program Director, the Case Manager will help elderly clients manage their healthcare and social service needs by assisting them in accessing services. Additionally, the Case Manager will actively advocate for clients and provide quality case management services.

Schedule: Fulltime

Hourly Range: $31.87 - $33.52

Roles, Responsibilities and Essential Duties:

  • Actively coordinate day-to-day on-site services for tenants on their caseload and ensure all service provision is representative of RiseBoro’s mission

  • Conduct in-home assessment/reassessment with elderly clients and develop comprehensive care plans including assessment of informal and formal supports

  • Provide comprehensive ongoing case management services including information, case assistance, entitlement counseling, referral, supportive contact, advocacy, and crisis intervention

  • Prepare up-to-date records and client case files, unit entries, and outcomes, including personal and eligibility information, records of services provided, and all relevant correspondence

  • Accurately maintain client records and enter necessary service information in the computerized client database

  • Work collaboratively with internal team and community partners to ensure homecare activities are coordinated as needed

  • Initiate referrals and coordinate deliveries with homebound meal agencies

  • Participate in all training as recommended and required i.e., mandatory DFTA training, etc.

  • Other related duties as required by the Case Management Supervisor and/or Program Director

Competencies:

  • Bilingual English/Mandarin speaker required

  • Experience in providing EISEP case management or social services to elderly clients a plus

  • Familiarity with entitlement and benefits and procedures for applications, especially in working with elderly clients

  • Ability to work in-person and remotely as needed

  • Excellent oral and written communication skills

  • Excellent interpersonal skills

  • Ability to work independently and collaboratively as a team

  • Excellent organizational skills and attention to detail

  • Strong customer service and interpersonal skills

  • Ability to problem solve and manage time effectively

  • Commitment to RiseBoro’s mission, vision, and values

  • Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities

  • Demonstrated commitment/passion for serving the elderly and/or supporting communities who have experienced systemic oppression and/or bias (i.e., people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)

Education and Experience:

  • Master in Social Work preferred

  • Bachelor’s Degree in social work, psychology, or a related human services field of study required

Employee Benefits:

  • Medical, Dental, Vision

  • FSA after 60 days

  • Commuter Benefits after 30 days

  • 403B eligible after 30 days

  • 13 Agency Holidays off

  • 15 Vacation Days year 1

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

EQUAL EMPLOYMENT OPPORTUNITY (EEO)/AFFIRMATIVE ACTION POLIC

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.

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