Intake Specialist, Case Management

1 month ago

Brooklyn, United States RiseBoro Community Partnership Full time
Job Details

Job Location
1175 GATES AVENUE - BROOKLYN, NY

Position Type
Part Time

Education Level
Graduate Degree

Salary Range
$32.00 - $32.00 Hourly

Travel Percentage
None

Job Shift
Day Shift

Job Category
Nonprofit - Social Services

Description

Organizational Overview

RiseBoro Community Partnership is a comprehensive agency that serves underserved communities in New York City. Since its inception in 1973, RiseBoro has collaborated with community leaders, government agencies, and private investors to address housing, health, and service needs. Their programs span various areas, including housing, senior services, health care, youth development, education, empowerment, community development, arts programming, skills training, homelessness prevention, and access to healthy foods.

Here are some highlights:

Youth Center: RiseBoro converted 30,000 square feet of vacant land into a youth center, providing local youth and their families with opportunities for skill development, mentorship, and growth.

Senior Services: RiseBoro was designated the first Innovative Senior Center in Brooklyn by the NYC Department for the Aging. Their extensive programming includes health management, physical exercise, and nutritional programs, collaborating with local hospitals and universities.

Affordable Housing: RiseBoro is involved in affordable housing projects, such as the Hunters Point venture, which includes 1,100 apartments and retail/community space. 80% of the units are permanently affordable or earmarked for seniors.

RiseBoro's mission is to empower communities to thrive, regardless of the odds. They work toward a city where zip codes don't determine health outcomes, housing stability, or economic power.

If you're interested, consider becoming part of the RiseBoro community.

Candidates must have the required qualifications to be considered for the position. The salary or hourly rate offer will be based on the candidate's experience in the exact or comparable position and additional preferred qualifications will be considered.

PURPOSE OF POSITION:

The Intake Specialist will conduct in-depth interviews/intakes with callers that are interested in receiving Case Management, Meals on Wheels, Home Care, and/or Housekeeping Services funded by the Department for the Aging under the supervision of the Case Management Supervisor/Intake Coordinator. Specific duties and responsibilities include:

ROLES, RESPONSIBILITIES AND ESSENTIAL DUTIES:
  • Complete Intake information in DFTA's client tracking system within DFTA timeframes
  • Screen potential clients for services using a strength-based approach
  • Maintain accurate written records of phone calls related to prospective intakes
  • Refer to appropriate agencies in the community that might be able to assist the prospective client if they are not eligible for DFTA funded services
  • Keep records of all contact with clients, including case files, and unit entries in the computerized client database
  • Initiate referrals to and coordinate activities with the homebound meal and homecare agencies
  • Attend training as required including mandatory DFTA training
  • Perform related duties as required by the Case Management Supervisor and/or Program Director
REQUIRED SKILLS/QUALIFICATIONS:
  • Two (2) years of experience in providing EISEP case management or social services to older adults is preferred
  • Familiarity with entitlements, benefits, and procedures for applications; experience providing these services for elderly clients preferred
  • Ability to work remotely if necessary
  • Excellent communication skills (oral and written)
  • Excellent customer service skills
  • Commitment to RiseBoro's mission, vision, and values
  • Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
  • Demonstrated commitment to supporting communities that have experienced systemic oppression and bias (i.e. people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)
  • Bilingual: Spanish & English required
SKILLS, KNOWLEDGE & ABILITIES:
  • Bachelor's degree required; Master of Social Work (MSW) preferred


Equal Employment Opportunity (EEO)/Affirmative Action Policy

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.

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