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IT Support Specialist

4 months ago

Seattle, United States PEAK Technical Staffing USA Full time

P-CSD-001

We are looking for an experienced IT Support Specialist at our Seattle HQ office. You are someone who has significant experience with supporting a fast-paced, high-growth environment. You are comfortable working as part of a large, distributed team supporting IT operations in both our Seattle and San Francisco headquarters and remote offices across the country.

Responsibilities:

  • Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware
  • Build and deploy laptops and desktops using standard deployment tools (JAMF, LanDesk, DeployStudio, Deep Freeze)
  • Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio and video conferencing
  • Create accounts for new hires
  • Deploy and support software to end-users
  • Respond to support requests in the IT Helpdesk both in person and vi ticketing system
  • Manage inventory for hardware and software

Requirements
  • 2-3+ years of experience in IT support roles. Basic networking skills, including an understanding of servers, switches, Wi-Fi, etc.
  • Knowledge of administration of Apple computer products using enterprise management tools
  • Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and Confluence
  • Strong OS X and Mac hardware troubleshooting experience, positive, service-oriented attitude
  • Solid problem solving skills
  • Ability to lift heavy equipment (50+ pounds) as needed