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Usability Researcher 2
4 months ago
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the e X cell team. Our client has a brand new opportunity for a qualified Usability Researcher to join their team for a remote position. This role will work closely with senior members on the team and become an expert in the motivations, workflows, and habits of data professionals and bring that expertise to the strategy, design, and growth of the many products and services in the cloud data suite. The UX Research team takes a multi-methods approach, combining expertise and creativity with both quantitative and qualitative methods combined with big data analysis to identify emerging patterns and usage and uncover user insights, unarticulated needs, and new product / service opportunities and priorities. Duties and Responsibilities: Collaborate with a high-performing UX Research team with expertise in all types of research including qualitative, survey, usability, metrics, plus partnering with big data experts for analyses of behavioral data Foster relationships with PM and design teams throughout the Data Organization to stay close to client stakeholders and their challenges Conduct a mixture of qualitative and quantitative research activities to inform product design, including but not limited to ethnographic explorations, usability studies, heuristic evaluations, interviews, contextual inquiry, surveys, user journey maps, benchmarks or any method that answers the most important research questions Snap to organization-wide priorities and success criteria to design and execute on a research program that meets the organization’s needs Skills and Qualifications: Minimum 3+ years of experience conducting UX research in technical domains Minimum 3+ years of experience with Data Domain / Data Science Research skills Teams and other communication tools Advanced degree in Social Science or Human-Computer Interaction with an undergraduate in a technical field preferred Marketing analysis background is preferable Ability to quickly and effectively analyze research data and present rich findings simply and clearly to influence product design and direction Passion for learning new technologies and understanding the needs of users across a wide range of technical abilities Growing communication and project management skills Ability to meet client, customer, and / or government security screening requirements are required for this role Demonstrated ability to impact and influence business decisions across boundaries, often in ambiguous situations Proven storytelling and communication skills across leadership, engineering teams, designers, customers, and partners Strong leadership skills to deliver projects and customer insights within and across product teams that result in robust product impact Ability to plan research against business needs Experience conducting research globally and working with global stakeholders Knowledge of client’s customer privacy policies and tools Experience working with data governance or data catalog products is a plus $53.00 - $57.00 per hour Full COVID-19 vaccination may be required. We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts. W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity * e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com . CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.
