Current jobs related to IT Support Specialist - Chicago - American Library Assoc.

  • Junior IT Support Specialist

    4 weeks ago

    Chicago, United States Protek-IT Full time

    Job DescriptionJob DescriptionJob DescriptionAre you looking to start a career in IT and gain real-world experience?Protek-IT seeks a Junio IT Support Specialist who is eager to learn and passionate about technology. You'll receive training from experienced professionals to become self-sufficient and gain extensive IT expertise.Position Summary:As a...

  • Support Specialist

    1 day ago

    Chicago, Illinois, United States Qonten Full time

    Job SummaryWe are seeking a highly skilled Client Support Specialist to join our team at Qonten. As a Client Support Specialist, you will play a critical role in ensuring the satisfaction of our clients by providing exceptional support and service.Key ResponsibilitiesProvide front-line support to our clients to ensure that standards are being met and...

  • Desktop Support Specialist

    1 week ago

    Chicago, United States Senior Lifestyle Full time

    Providing on-demand phone support through the call center to address immediate technical inquiries and issues from end users. Accurately recording time spent on tasks within the Service Desk platform to ensure efficient tracking and resolution of sup Support Specialist, Desktop Support, Technical Support, Specialist, Skills, Support, Technology

  • Operations Support Specialist

    4 weeks ago

    Chicago, United States GoHealth Full time

    GoHealth Intro: GoHealth is a leading health insurance marketplace and Medicare-focused digital health company. Through the efficient, multi-tiered guidance of our highly specialized licensed insurance agents, GoHealth meets Medicare consumers where Support Specialist, Operations, Support, Specialist, Healthcare, Operation, Technology

  • Desktop Support Specialist

    16 hours ago

    Chicago, Illinois, United States Metropolitan Water Reclamation District of Greater Chicago Full time

    Job SummaryThe Metropolitan Water Reclamation District of Greater Chicago is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our desktop environments.Key ResponsibilitiesDeploy and install applications to desktop environments,...

  • Caregiver Support Specialist

    1 week ago

    Chicago, Illinois, United States Healthcare Plus Full time

    Position OverviewAre you a caring individual eager to make a significant impact in the lives of others? Join our dedicated team at Healthcare Plus as a Full-Time Caregiver Support Specialist. This role offers a competitive pay rate of $18.50 per hour, rewarding your commitment and effort in providing exceptional care.In this position, you will have the...

  • Product Success Specialist

    2 weeks ago

    Chicago, United States PuroClean Certified Restoration Specialist of Auburn Full time

    Product Success Specialist The Product Success Specialist will play a pivotal role in steering the Product Success team toward continued success and growth by assisting all customers with support across all product or software platforms. Your primary responsibilities revolve around fostering customer satisfaction and encouraging the adoption and effective...

  • Pediatric Support Specialist

    4 days ago

    Chicago, Illinois, United States Lightways Hospice and Serious Illness Care Full time

    Job OverviewSalary:Lightways Hospice and Serious Illness Care, established in 1982, is a dedicated nonprofit healthcare organization serving multiple counties in northwest Illinois.We specialize in providing outstanding serious illness care, hospice services, and grief support tailored for both adults and children.We are currently seeking a full-time...

  • Educational Support Specialist

    1 week ago

    Chicago, Illinois, United States Soliant Full time

    Position OverviewRole: Educational Support SpecialistSoliant is currently seeking dedicated Educational Support Specialists to join our team in Illinois.About the Role:Full-time opportunitySupport for various educational needsOnsite engagementCollaboration with General and Special Education classroomsQualifications:Applicants must possess a high school...

  • Postsecondary Support Specialist

    4 days ago

    Chicago, Illinois, United States Enlace Chicago Full time

    Position OverviewEnlace Chicago is committed to positively impacting the lives of residents in the Little Village Community by promoting a safe and healthy living environment while advocating for educational and economic opportunities.Enlace Chicago leads the Little Village Education Collaborative (LVEC), a coalition of educational stakeholders in Little...

  • Client Support Specialist

    2 days ago

    Chicago, Illinois, United States Jiffy Lube #1160 Full time

    Job OverviewCompany Name: Jiffy Lube #1160Job Title: CLIENT SUPPORT SPECIALISTPosition Objective: The main responsibility of a Client Support Specialist is to deliver prompt and professional assistance to clients regarding any concerns related to their vehicle's glass.Client Support Specialists play a crucial role in fostering a positive experience for...

  • IT Support Specialist

    1 week ago

    Chicago, Illinois, United States Connect Search, LLC Full time

    Position Overview:We are currently seeking a dedicated IT Support Specialist to join our team. This role involves providing essential technical assistance and support to ensure smooth operations within the organization.Key Responsibilities:Manage and resolve help desk tickets, addressing technology-related issues for all staff members.Engage in various...

  • Application Support Specialist

    3 months ago

    Chicago, United States Mikes Hard Full time

    ** Application Support Specialist** **Job Category****:** IT **Requisition Number****:** APPLI002719 Showing 1 location **Job Details** **Description** Mark Anthony Services is hiring an **Application Support Specialist** responsible for supporting US business teams with their use of custom IT applications and reporting. The Application Support Specialist...

  • Hybrid Medical Management Specialist

    17 hours ago

    Chicago, Illinois, United States Solving IT Full time

    Job SummarySolving IT, a leading healthcare technology company, is seeking a highly skilled Hybrid Medical Management Specialist to join our team. As a key member of our organization, you will play a critical role in conducting medical management and health education programs for customers on government health care programs.Key ResponsibilitiesConduct...

  • IT Support Specialist

    2 months ago

    Chicago, Illinois, United States National Louis University Full time

    OverviewWHO WE ARE - National Louis University (NLU), founded in 1886, is a private, non-profit university based in Chicago, IL serving nearly 10,000 students across five colleges. In November 2020, the University launched Accelerate U , a new division at the university offering rapid pathways to high-demand skills, post-secondary degrees, and an...

  • Birth Support Specialist

    1 week ago

    Chicago, Illinois, United States Kids Above All Full time

    Birth Support Specialist Opportunity at Kids Above AllKids Above All is seeking a dedicated Full-Time Birth Support Specialist to provide essential support during the childbirth process. The ideal candidate should possess bilingual skills, with a strong preference for Spanish proficiency.Key Responsibilities:Engage and enroll families in Doula and...

  • Underwriting Support Specialist

    1 week ago

    Chicago, Illinois, United States AGIA Affinity Full time

    AGIA Affinity AGIA Affinity is a prominent organization dedicated to providing innovative insurance solutions tailored to the needs of various sectors. Our team is composed of experienced professionals committed to excellence and growth in the insurance landscape. Underwriting Support Specialist The Underwriting Support Specialist at AGIA Affinity will...

  • Lead SQL Reporting Specialist

    1 week ago

    Chicago, Illinois, United States Alert IT Solutions Full time

    Job OverviewLead SQL Reporting SpecialistRole Summary:A Lead SQL Reporting Specialist plays a crucial role in the analysis, development, and testing of software components tailored for data migration initiatives. This position involves the creation of SQL databases and the development of applications that interact with these databases. The responsibilities...

  • IT Support Specialist

    4 days ago

    Chicago, Illinois, United States Connect Search, LLC Full time

    Position Overview:We are currently seeking a dedicated IT Support Specialist to join our team. This role is essential in ensuring the smooth operation of our technological infrastructure.Key Responsibilities:Manage and resolve help desk ticketing inquiries, providing effective solutions to technical challenges faced by employees.Engage in various...

  • IT Support Specialist

    4 weeks ago

    Chicago, Illinois, United States Attain Full time

    About AttainBuilt for consumers and companies, alike. In a world driven by data, we believe consumers and businesses can coexist. Our founders had a vision to empower consumers to leverage their greatest asset—their data—in exchange for modern financial services. Built with this vision in mind, our platform allows consumers to access savings tools,...

IT Support Specialist

1 month ago

Chicago, United States American Library Assoc. Full time
Description

The American Library Association seeks an experienced Support Specialist for its IT department. This role provides technical support and assistance to ALA Staff users with their personal computing devices and all AV onsite conference room equipment. ensuring the smooth operation of personal computing environments and enhancing support services to optimize user experience.

Under the supervision of the Director of Infrastructure, this position is responsible for

  • Providing end-user support: Assisting with personal computing devices, applications support, and maintenance and support of AV equipment in ALA headquarters office.
  • Diagnose and resolve hardware/software issues: Ensure minimal disruption to productivity.
  • Install/configure OS, applications, and peripherals: Maintain device functionality.
  • Perform system upgrades/updates: Optimize performance and security.
  • Troubleshoot network connectivity: Collaborate with IT team members for complex networking issues.
  • Documentation: Maintain accurate records of resolutions and activities.
  • Implement IT policies/procedures: Ensure compliance and standardization.
  • Stay updated on emerging technologies: Remain informed for effective support.

This is a regular full-time position based in our Chicago office.

ALA staff are currently working on a hybrid schedule, based on individual manager's discretion and the nature of the position. Please note that although we have a telecommuting policy for our employees, we do not have any truly remote positions in states outside of our workplace sites.

This position is required to be onsite as part of our ongoing commitment to customer service for our staff.

ALA currently requires that employees be fully vaccinated as defined by the Centers for Disease Control and Prevention (CDC). Proof of vaccination will be required on or before the start date.

All offers of employment are contingent upon satisfactory completion of a background check and proof of your eligibility to work in the United States.

Starting Salary: Negotiable from the high 70s based on relevant experience. ALA has an excellent benefits package, including flexible work schedules, medical, dental, generous paid vacation, a retirement annuity, and a 35-hour work week. You may also qualify for the Public Service Loan Forgiveness Program (PSLF).

FOR CONSIDERATION:

Apply online including a cover letter and resume.

Or

Send resume and cover letter to:

American Library Association

Ref: supporttechIT

Email: mpullen@ala.org

The American Library Association is an equal opportunity employer: Disability/Veteran.

Qualifications:

  • Proven experience in providing technical support and assistance to end-users in a corporate or educational environment.
  • Strong knowledge of personal computer hardware, software, and operating systems, including Windows, macOS, and Linux.
  • Familiarity with supporting mobile devices and connectivity, such as smartphones and tablets, and associated operating systems (iOS, Android).
  • Proficiency in troubleshooting hardware and software issues, performing system upgrades, and installing peripheral devices.
  • Excellent communication and interpersonal skills with the ability to interact professionally and effectively with users at all levels of technical expertise.
  • Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
  • Ability to work independently and as part of a team
  • Ability to communicate effectively with both technical and non-technical audiences
  • Ability to stay up to date on the latest IT technologies and trends in order to effectively support the changing needs of ALA users

Desired Skills:

  • Working knowledge of operating systems, such as Windows, Linux, and macOS
  • Working knowledge of Office365, Teams, and SharePoint application suites and administrative configurations
  • Working knowledge of support desk ticketing platforms and procedure
  • Experience with security best practices
  • Experience with change management
  • Excellent problem-solving and troubleshooting skills
  • Excellent written, verbal, and team communication skills and ability to communicate effectively with both technical and non-technical audiences
  • Effective time management and strong customer service skills

Other information

The IT Support Specialist is an essential role that necessarily engages all staff at all levels of the organization, as well as ALA member leaders (for ALA headquarters meetings). This person must demonstrate strong integrity with a highly professional approach to their work, demonstrate an inquisitive nature and a desire to understand underlying business needs and questions from staff. Strong interpersonal skills that allow for a measured, calculated response to situations are essential; the ability to distance themselves from the immediate situation and visualize end goals and solutions is essential to success.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)