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Insurance Claims Assistant

3 months ago

Madison, United States The QTI Group Full time
Summary:

Our client, a leader in the life insurance space, is seeking an Insurance Claims Assistant to join them on a 6-month project basis In this role you will be processing claims, effectively communicating, and corresponding with internal and external customers. Processing various types of claims and service requests along with providing phone support accurately within or exceeding existing service goals. This position will operate in downtown Madison. Hours are Monday through Friday 8:30 a.m. - 5:00 p.m. Pay is $20/hour based on experience. Excellent company culture

Responsibilities:
  • Accurately adjudicate claims within stated service goals.
  • Follow established written processing procedures.
  • Verify proper forms are received according to state regulation.
  • Accurately enter and process:
  • Whole life
  • Term life
  • Universal life and interest sensitive
  • Acquisition preneed
  • Final expense
  • Preneed
  • Trust claims including funeral expense trust and estate planning trust.
  • Preneed Texas including accurate reconciliation and file documentation verification.
  • Annuities
  • Contestable claims including referring claims to underwriting as needed.
  • Rider claims including accidental death, child/family rider, and spouse rider.
  • Accurately calculate cost basis on basic annuity claims.
  • Follow-up timely on all claims in writing within state regulated time frames.
  • Provide phone support for all claims related calls and letter correspondence.
Qualifications:
  • One year claims processing experience or equivalent business experience.
  • Two years customer service or insurance/financial experience.
  • Strong communication skills oral and written.
  • General PC and office machine knowledge.
  • Typing skills of at least 45 words per minute and 5500 keystrokes per hour alphanumeric
  • Knowledge of basic accounting skills.
  • Ability to work in a team environment.
  • Organized and detail oriented.
  • Ability to quickly search the internet and other databases.
  • High School diploma or GED

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