Property Claims Adjuster
2 days ago
We are seeking a highly skilled and detail-oriented Property Claims Adjuster to join our team at Rural Mutual Insurance. As a key member of our claims team, you will be responsible for investigating and evaluating property damage claims made by policyholders from an office setting.
Key Responsibilities- Review and assess property damage claims remotely, using photographs, videos, and other digital documentation, primarily provided by independent adjusters.
- Analyze insurance policies, review claim forms, and investigate the circumstances surrounding the loss to determine coverage and liability.
- Prepare detailed reports documenting findings, including estimated repair costs, and maintain accurate records of all communication, transactions, and relevant documentation throughout the claims process.
- Interact with policyholders, claimants, and other stakeholders in a professional and empathetic manner through phone and email, addressing questions, concerns, and providing guidance on the claims process, coverage, and settlement procedures.
- Engage in negotiations with policyholders, contractors, and third-party claimants to reach a fair settlement agreement, clearly explaining the settlement offer, including coverage limitations and applicable deductibles.
- Collaborate with other departments, such as underwriters, legal, and agents, to ensure accurate assessment of claims and compliance with company policies and procedures.
- Stay updated on relevant laws, regulations, and industry standards related to property insurance claims, ensuring compliance with all applicable guidelines and procedures.
- Bachelor's degree in a relevant field, such as insurance, risk management, or construction, or equivalent work experience may be considered.
- Minimum of three years of experience as a Property Adjuster, with a preference for experience in a field-based role, familiarity with property insurance policies, claim investigation techniques, and industry-standard software for documenting and estimating.
- Solid understanding of construction principles, building materials, and the ability to read and write estimates using Xactimate.
- Strong analytical and problem-solving abilities to assess property damage accurately, evaluate coverage, and negotiate settlements effectively.
- Excellent verbal and written communication skills to interact with policyholders, claimants, and internal stakeholders, ability to explain complex concepts in a clear and concise manner.
- Strong customer service skills with a focus on providing a positive experience to policyholders throughout the claims process, ability to handle challenging conversations and demonstrate empathy when dealing with individuals who have experienced property damage.
- Exceptional organizational and time management skills to handle multiple claims simultaneously, meet deadlines, and maintain accurate documentation.
Preferred Qualifications:
- Proficient in XactAnalysis.
- Experience reviewing independent adjuster reports.
- Familiarity with multi-line claims adjusting.
- Experience in handling recovery processes, including subrogation, contribution, and salvage.
About Rural Mutual Insurance:
We are a welcoming and professional organization that values our staff, agents, and customers. We are passionate about delivering exceptional customer service, preserving insurance industry knowledge, and making a positive impact through our work.
We offer a competitive and comprehensive compensation package, including health, dental, life, LTD, and vision insurance, as well as an employee bonus plan, matching 401(k) plan, and generous time off benefits.
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