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Veterinary Client service representative

2 months ago

Monrovia, United States Best Friends Pet Hospital Full time

Benefits:

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

The ideal candidate will love to help animals and humans alike. Punctuality is key for this role we believe that if we start on time, our day is on its way to being a success. We want to work alongside trustworthy and supportive folks. “Building others up” should always be your goal. This candidate should be rational, poised, and confident while keeping one’s ego in check. They must be receptive to frequent feedback, and able to apply small changes quickly while being self-aware enough to continually check in on the more challenging adjustments with their direct supervisor. The candidate will never be able to “clock in, phone it in, and clock out”. We want to create mutually, respectful relationships between our colleagues and our clients. This will at times require fair amounts of emotional and physical energy. You should be prepared to tackle any challenge while knowing the support you need is there to help you succeed in this role. We are looking for organized, self-motivated, and committed people to be the kind and welcoming faces of our facility. You should never want to stop learning, growing, or being challenged. The ideal candidate can address sensitive cases professionally, multi-task seamlessly, and problem-solve efficiently. Being wise enough to know when to ask for help is a respectable trait for everyone on our team, as well as owning your mistakes. At the end of the day, we are understanding and compassionate humans who are seeking well-rounded individuals to propel our dedicated team forward.

Job Description: What will we ask of You? Duties include, but are not limited to: ● Face-to-face communication with clients ● Phone communication with clients ● Email communication with clients ● Greeting clients at the front desk ● Checking patients in/out ● Fostering/coordinating communication between the medical team, client service team, and clients in person, over the phone, and via email ● Scheduling appointments/procedures in-person, over the phone, and via email ● Navigating large volumes of phone calls, emails, and in-person interactions simultaneously. ● Maintaining day-time lobby appearance by cleaning up small “messes” and maintaining a clean personal work area ● Processing cash, credit/debit, and check payment transactions ● Finalizing the end-of-day cash drawer ● Creating precise and efficient medical record entries ● Emailing medical records ● Properly utilizing USDA government resources to ensure a succinct preparation, submission, and approval of travel documents for patients traveling internationally ● Filling, and double-checking already-filled, non-controlled prescription drugs and supplements from our in-house pharmacy as scripted by a doctor ● Periodically (~1/week) examining any items not picked up from our pharmacy or document holdings, and reaching out to the owner to facilitate a timely pick-up, restocking, or appropriate disposal based on their response, or lack thereof ● Triaging phone calls/emails for emergencies vs. non-urgent cases ● Communicating with clear and effective written and verbal communication, sometimes for sensitive/emotional subjects ● Scheduling deliveries and preparing retail items and/or prescriptions purchased by owners to be delivered via our chosen messenger service ● Lift items weighing up to 20lbs ● Stand and/or sit for long periods ● Possible exposure to animal bites and/or interspecies communicable diseases ● Basic computer skills ● Basic phone skills ● Superb interpersonal conflict resolution skill