Current jobs related to Help Desk Support Specialist - Conway - IntelliTrans
-
Help Desk Specialist
1 month ago
Conway, United States LHH Full timeAbout the Company:Looking for a qualified Help Desk Specialist to join our client's team who has an amazing work culture, room for growth and so much more!What you will be doing:Provide technical support for desktop computers, smartphones, applications, and related technology.Manage Windows patching and updates for end-user workstations and servers.Offer...
-
Help Desk Specialist
1 month ago
Conway, United States LHH Full timeAbout the Company:Looking for a qualified Help Desk Specialist to join our client's team who has an amazing work culture, room for growth and so much more!What you will be doing:Provide technical support for desktop computers, smartphones, applications, and related technology.Manage Windows patching and updates for end-user workstations and servers.Offer...
-
Client Support Specialist
2 weeks ago
Conway, Arkansas, United States Leather Brothers, Inc. Full timeJob OverviewKey Responsibilities of the Client Support Specialist include:Deliver exceptional customer service and ensure comprehensive follow-up with clients.Manage incoming calls and direct them appropriately.Perform data entry for orders received via various communication channels.Handle credit card transactions securely.Compile and submit the daily End...
-
Branch Office Support Specialist
2 weeks ago
Conway, South Carolina, United States Edward Jones Full timeAre you a relationship builder, problem solver, or critical thinker? If so, we have an opportunity for you.At Edward Jones, we refer to our field associates as branch teams. In the role of a Branch Office Support Specialist, you will be a vital member of a small team, working closely with a financial advisor.You will be the first point of contact for...
-
Recovery Support Specialist
2 weeks ago
Conway, Arkansas, United States Workforce Connections, Arkansas Department of Commerce. Full timeJob OverviewThe Peer Recovery Support Specialist position is a grant-funded role focused on providing essential non-clinical assistance and advocacy for individuals pursuing recovery from substance use. This position is ideal for someone with personal experience in overcoming substance use challenges and who is committed to helping others navigate their...
-
Peer Support/Recovery Specialist
4 weeks ago
Conway, United States Workforce Connections, Arkansas Department of Commerce. Full timeJob DescriptionJob DescriptionThe position is a two-year grant-funded position that reports to the Associate Dean of Interprofessional Education and Community Engagement in the Community Care Clinic and the PI of the grant. The Peer Recovery and Support Specialist role is designed for a compassionate and dedicated individual who has lived experience with...
-
Operations Support Specialist
2 months ago
Conway, United States Usiinc Full timeOperations Support Specialist page is loaded **Operations Support Specialist** **Operations Support Specialist** locationsConway, SC posted onPosted 7 Days Ago job requisition idR-106062 **We are looking for individuals who are eager to develop and apply their skills in ways that make a positive impact to communities. Here, youll be proud to be a part of a...
-
Front Desk Supervisor
1 month ago
Conway, United States Lafrance Hospitality Full timeAre you passionate about providing exceptional guest experiences? Look no further! Join our dynamic team at Residence Inn by Marriott in North Conway, NH. As a Front Desk Supervisor, you will play a vital role in ensuring guest satisfaction and leading our front desk team. At Lafrance Hospitality, we prioritize creating a warm and welcoming atmosphere for...
-
Recovery Support Specialist
1 week ago
Conway, Arkansas, United States Workforce Connections, Arkansas Department of Commerce. Full timeJob OverviewThe position is a grant-supported role reporting to the Associate Dean of Interprofessional Education and Community Engagement within the Community Care Clinic. The Peer Recovery Specialist is intended for a compassionate individual with personal experience in substance use recovery. This role focuses on providing non-clinical support and...
-
Recovery Support Specialist
1 week ago
Conway, Arkansas, United States Workforce Connections, Arkansas Department of Commerce. Full timeJob OverviewThe Peer Recovery Support Specialist position is a two-year grant-funded role reporting to the Associate Dean of Interprofessional Education and Community Engagement. This position is tailored for an empathetic individual with personal experience in substance use recovery, dedicated to assisting others on their journey to wellness.Key...
-
Client Support Specialist
3 hours ago
Conway, Arkansas, United States Family Dollar Full timeFamily Dollar - Retail EnvironmentAs a Client Support Specialist at Family Dollar, your role will encompass:Delivering Outstanding Customer Care: You will be tasked with ensuring that customers receive top-notch service during their shopping experience.Welcoming Patrons: Greet customers warmly and assist them in navigating product selections.Processing...
-
Academic Technology Specialist
8 hours ago
Conway, South Carolina, United States Coastal Carolina University Full timeAbout the PositionCoastal Carolina University is seeking a highly skilled Academic Technology Specialist to join our team in the Office of Academic Technology. As a key member of our team, you will play a critical role in strategizing and executing marketing initiatives to raise awareness and promote the services, events, and advancements offered by our...
-
Caregiver Support Specialist
3 days ago
Conway, South Carolina, United States Angelic Health Care Full timeJob Opportunity at Angelic Health CareWe are seeking a dedicated and compassionate Caregiver Support Specialist to join our team. As a Healthcare Assistant Professional, you will play a vital role in providing high-quality care and support to our clients.Key Responsibilities:Assist clients with daily living activities, such as bathing, dressing, and...
-
Front Desk Supervisor
1 month ago
Conway, United States Lafrance Hospitality Full timeAre you passionate about providing exceptional guest experiences? Look no further! Join our dynamic team at Residence Inn by Marriott in North Conway, NH. As a Front Desk Supervisor, you will play a vital role in ensuring guest satisfaction and leading our front desk team. At Lafrance Hospitality, we prioritize creating a warm and welcoming atmosphere for...
-
Front Desk Supervisor
1 month ago
Conway, United States Lafrance Hospitality Full timeAre you passionate about providing exceptional guest experiences? Look no further! Join our dynamic team at Residence Inn by Marriott in North Conway, NH. As a Front Desk Supervisor, you will play a vital role in ensuring guest satisfaction and leading our front desk team. At Lafrance Hospitality, we prioritize creating a warm and welcoming atmosphere for...
-
Trainee Pest Control Specialist
2 weeks ago
Conway, Arkansas, United States Terminix International Company, L.P. Full timePosition OverviewAs a Trainee Pest Control Specialist, you will experience a dynamic work environment where you are not confined to a desk. This role offers you the opportunity to be mobile and independent, allowing you to develop your career with a clear path for advancement.Your RoleIn this position, you will represent Terminix International Company, L.P....
-
Front Desk Supervisor
1 month ago
Conway, United States Lafrance Hospitality Full timeJob DescriptionJob DescriptionAre you passionate about providing exceptional guest experiences? Look no further! Join our dynamic team at Residence Inn by Marriott in North Conway, NH. As a Front Desk Supervisor, you will play a vital role in ensuring guest satisfaction and leading our front desk team. At Lafrance Hospitality, we prioritize creating a warm...
-
Front Desk Agent
3 weeks ago
Conway, United States Lafrance Hospitality Part timeJob DescriptionJob DescriptionFairfield Inn & Suites in North Conway, NH is looking for a new Team Member to help bring a friendly smile to every guest, every time! We are currently looking for a outgoing and self-motivated individual to join us as a Part-Time Front Desk Agent.We offer a warm and inviting work environment, where friendly and supportive co...
-
Front Desk Agent
1 month ago
Conway, United States Lafrance Hospitality Full timeJob DescriptionJob DescriptionFairfield Inn & Suites in North Conway, NH is looking for a new Team Member to help bring a friendly smile to every guest, every time! We are currently looking for a outgoing and self-motivated individual to join us as a Part-Time Front Desk Agent.We offer a warm and inviting work environment, where friendly and supportive co...
-
Front Desk Agent
1 month ago
Conway, United States Lafrance Hospitality Full timeFairfield Inn & Suites in North Conway, NH is looking for a new Team Member to help bring a friendly smile to every guest, every time! We are currently looking for a outgoing and self-motivated individual to join us as a Part-Time Front Desk Agent. We offer a warm and inviting work environment, where friendly and supportive co workers come together. You...
Help Desk Support Specialist
2 months ago
Summary: The Help Desk Specialist provides support for internal and external customers across various web based software applications. This role is responsible for assuring customer satisfaction by providing product training, customer service, and technical support. The Product Support Specialist will troubleshoot customer problems via telephone, email, and/or online chat providing first call resolution.
Essential Duties and Responsibilities include the following. Other duties may be assigned
- Provides telephone, email, and/or online chat support for IntelliTrans products in a fast paced environment
- Works with customer implementation teams to schedule, monitor, and manage customer training sessions.
- Provides customer training on IntelliTrans products
- Responds to support requests and acts as a technical advisor for IntelliTrans products
- Logs support requests from customers and documents resolution to issues.
- Participates in testing of IntelliTrans products and provides input regarding customer problems, concerns, and requests for product enhancements/improvements
- Provides account retention activities
- Provides first and/or second level trouble-shooting of customer problems
- Generates customer reports by compiling and presenting data
- Documents problems, procedures, and activities associated with providing customer support
- Assists in the development of product documents to include installation guides, release notes, help documents and tutorials for use by customers
- Take ownership of every issue and see that each customer is satisfied with the result of the call or escalate to the appropriate resource manager.
- Excellent Communication skills: writing, speaking, and listening
- Professional and friendly demeanor in both phone and email communications with the ability to make non-technical customers comfortable in system usage.
- At least 3 years related product/application support experience
- Strong customer interfacing skills
- Excellent troubleshooting, analytical and problem solving skills
- Strong organization skills
- Operates with a level of curiosity/inquisitive nature in seeking to uncover root cause of incidents and formulates potential solutions
- Desire and ability to understand how the business operates and apply that learning in supporting the company and its clients through quality technical and product support
- Builds and maintains expert proficiency in IntelliTrans’ products and services
- Good working knowledge of Microsoft Office (Word/Excel)
- Knowledge of relational database concepts and SQL a plus.
- Systems/Software Support
- MS 365
- Citrix
- SQL
- Troubleshooting Skills
Education Requirements: Bachelor’s Degree in Information Technology or related area, or equivalent work experience.
IntelliTrans supports workforce diversity and is a committed equal opportunity/ Affirmative action employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)