Regional Benefits Operations Manager

3 weeks ago

Raleigh, North Carolina, United States Scott Insurance Full time
REGIONAL BENEFITS OPERATIONS MANAGER

With 160 years of experience, Scott Insurance is a leader in developing smart strategies and innovative programs customized to the needs of mid-market companies. We offer property & casualty, employee benefits, captive insurance and surety bonds solutions, as well as personal risk services. An employee-owned company, we are one of the largest independent agencies in the Southeast and have Captive Insurance operations in Grand Cayman and Vermont. For 24 years, we have earned the distinction of a Best Practices Agency and have consistently been ranked among the top 30 agencies in the country by Reagan & Associates. Scott has nine offices across North Carolina, South Carolina, Tennessee and Virginia. Our employee owners enjoy a strong, team-centric culture, excellent benefits and retirement programs. As an employee-owned company, our associates are more than employees; they are owners. This ownership creates a unique company culture and provides significant opportunities for our employee owners. We are driven by an entrepreneurial spirit and guided by out-of-the box thinking to deliver world-class service to our clients, primarily mid-market companies.

We currently have an opening for a Regional Benefits Operations Manager. If you enjoy working in a dynamic environment that rewards excellence and encourages entrepreneurial thinking, we would like to hear from you

PRINCIPAL OBJECTIVES OF THE POSITION

As the Regional Benefits Operations Manager, you will participate in leading account management teams across your assigned region. You will oversee Account Manager performance, partner with Talent Acquisition to spearhead recruitment processes, and lead team-wide training efforts. You may also assist with escalated client requests. As the Regional Manager, you will sit in a highly visible and strategic role, allowing you to partner with our management teams and drive organizational change.

This will be a hybrid position (3 days in-office per week + 2 days from home).

PRINCIPAL DUTIES & RESPONSIBILITIES
  • Lead Employee Benefits Account Managers in your assigned region, monitor their workflows, and work with the VP of Benefits Operations on team development.
  • Resolve complex and/or escalated client requests.
  • Spearhead team training efforts and present continuous improvement/career development opportunities.
  • Monitor individual and team performance through productivity metrics, coaching, and training.
  • Conduct 1:1 meetings with direct reports and deliver annual performance reviews - providing constructive feedback and measurable goal planning.
  • Participate in leadership meetings (reporting results and recommendations) and set policy changes to drive process improvement efforts and enhance company culture.
  • Collaborate with Talent Acquisition to interview, hire, and onboard new team members.
  • Communicate cross-functionally and build strong relationships with Producers and departments such as: Accounting, Talent Acquisition, HR and IT.
  • Work closely with Producers to create efficiencies and improve overall team performance.
  • Provide exceptional service to colleagues and clients.
  • Other duties as assigned.
POSITION QUALIFICATIONS & REQUIREMENTS
  • Active Life & Health license or the ability to obtain a license within 90 days of employment.
  • Significant benefit coverage knowledge including self-funded insurance and captives.
  • 2+ years of people management experience within the employee benefits space.
  • Willingness to travel (30-40%) across the Scott Insurance footprint.
  • Must have the ability to problem solve and make decisions with little oversight.
  • Understanding of agency management system functionality, service, and sales processes.
  • Strong communication, people management, and conflict resolution skills.
  • Agency or carrier experience preferred (not required).
  • BA/BS degree preferred (not required).
  • Knowledge of Zywave and Applied Epic preferred (not required).

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