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Regional Operations Manager

1 month ago

Raleigh, North Carolina, United States Labcorp Full time

LabCorp (NYSE: LH), an S&P 500 company, is a leading global life sciences company that is deeply integrated in guiding patient care, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostic solutions, brings innovative medicines to patients faster and uses technology to improve the delivery of care.

The Regional Manager of Operations will lead the operations strategy across the Raleigh, NC subregion in the South Atlantic Region of the Atlantic Division Diagnostics Segment. A successful candidate will work with teams composed of internal stakeholders and outside vendors as needed to ensure the strategy and execution across the region. He or she will define a broad operational strategy and have a strong focus on achieving optimization and efficiencies as it relates to all areas including logistics, accessioning, supplies, facilities, and lab management.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here .

Hours of Work : 1st shift Monday-Friday

Responsibilities:

  • Lead and manage the day-to-day operations of the region with a global goal of advancing strategy, establishing culture, developing talent, and advancing operations with an emphasis on quality, customer service, productivity and efficiency
  • Overall accountability for facilities management, logistics, supplies and accessioning. Play an integral role in the development and execution of the region's growth strategy
  • Develop, oversee and provide support to a team of managers across all functional areas
  • Monitor the monthly productivity of a designated region and report any deviations
  • Manage the productivity of direct reports using various performance metrics
  • Work collaboratively with the sales team to support regions growth
  • Establish strong working client relationships by delivering Market Leading Service.
  • Develop a positive work environment and drive employee engagement to improve performance and reduce employee turnover.
  • Continuously monitor the productivity of the operations team to ensure optimization
  • Review the staffing models to address inefficiencies and implement changes when necessary
  • Drive employee, customer and patient satisfaction ensuring timely responses to all matters
  • Monitor the overtime & agency spend and overall budget on a regular basis
  • Assist with the leasing of new locations in a designated area
  • Maintain the required staffing levels to meet performance targets and ensure staff is properly trained
  • Work cross functionally within the division to create efficiencies and improve production
  • Provide recognition, feedback and constructive criticism to the entire team
  • Address and resolve any customer or client related issues in a timely manner

Requirements:

  • Bachelor's degree is preferred
  • Minimum 5 years of experience
  • Prior experience in the laboratory diagnostics industry preferred
  • Working knowledge of the operational, accessioning, and logistics functional areas preferred
  • Successful experience with business development and customer interaction
  • Ability to manage a large, decentralized teams as well as customer and vendor relationships
  • Prior experience in supply chain and operations management
  • Experience with managing costs and the overall budget
  • Strong leadership, development, organizational and time management skills
  • Ability to troubleshoot any customer related issues and provide solutions in a timely manner
  • Excellent communication skills; both written and oral
  • Ability to travel as required
  • Must have a Valid Driver's License
  • Proficient in MS Office

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Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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