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Medical Assistant Supervisor

4 months ago

Naperville, United States Duly Health and Care Full time
Overview

Location: Naperville; travel to Winfield, Elmhurst, Elgin, and Hoffman Estates Required

Hours: 40 hours weekly; Monday - Friday 8am-8am-5pm

Good enough isn't for us. Duly Health and Care's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.

Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark

Holistic benefits designed to help our team members flourish in all aspects of their lives, including:
  • Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
  • $5,250 Tuition Reimbursement per year.
  • 40 hours paid volunteer time off.
  • 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.
  • 401(k) Match
  • Profit-sharing program
Responsibilities

The Journeys and Adventures that Await
  • Provide professional clinical leadership, maintain work schedule for nursing department staff, delegate tasks, monitor overtime and adjust schedules accordingly, approve time off requests for medical assistant staff and adjust schedule as needed, provide orientation and training for new MA staff members, assist in annual employee evaluations, coordinate MA staff meetings as needed, delegate nursing task, inventory medical supplies and submit supply orders as needed, monitor budgetary constraints, maintain Duly policy and procedures, doctor/patient liaison, maintain patient confidentiality, assure OSHA/Safety compliance, meet regularly with office manager.
  • Provides supervision over assigned medical assistant staff for the site(s)
Qualifications

KNOWLEDGE SKILLS AND ABILITIES:
  • Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers. This is achieved by having knowledge of and conforming to customer requirements by identifying, understanding and meeting these requirement.
  • Interpersonal Skills: Seeks to understand before being understood through effective listening and sensitivity to others needs and concerns.
  • Results Orientation: Focuses self and others on achieving quality and financial outcomes in a responsive timely manner.
  • Decisive: Resolute in making a decision to act based on conclusions reached based on facts. Demonstrates good judgment in making these decisions.
  • Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
  • Diversity: Values the worth of others and respects diverse points of view. Promotes support and team work within and across departments.
  • Engenders Trust: Provides appropriate resources, direction, and accountability. Allows employees to identify and resolve work issues through empowerment.
  • Mentoring/Employee Development: Develops employees in a positive manner - maintaining and building self-esteem and confidence and competence - helping employees achieve their maximum potential and contribution.
  • Change Agent: Provides vision and planning to reach goals. Addresses concerns in forthright manner and welcomes innovation and new approaches to reach new heights in service and quality.
  • Organization Savvy: Understands key stakeholders as demonstrated in managing, promoting, and cultivating relationships. Has keen understanding of industry and trends.
  • Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.
Qualifications:
  • Active Medical Assistant certification through one of the following required:
    • American Association of Medical Assistants (AAMA)
    • American Registry of Medical Assistants (ARMA)
    • American Medical Technologists (AMT)
    • National Center for Competency Testing (NCCT)
    • National Healthcareer Association (NHA)
  • A Minimum of 3 years of experience in a clinical setting is required
  • At least 1 year of leadership experience is preferred.