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Inbound Operations Supervisor

2 months ago

Naperville, United States Total Warehouse Solutions Full time
Job DescriptionJob DescriptionSalary: 60k-70k


Schedule-

Monday - Friday with Saturday & Sunday work depending on volume.

6:00am - 2:30pm or until all inbound work is complete. (Typical day is between 8 and 10 hours) Can change based on customer needs.

Salary – 60k – 70k

Vacation,401 k, Medical Benefits

 

 

The Inbound Operations Supervisor is responsible for driving partner satisfaction and organizational focus on delivering operational excellence and exceeding partner expectations.

In coordination with the Regional Manager, the Inbound Operations Supervisor will use his/her own judgment in planning, organizing, directing, coordinating, centralizing and administrating all warehouse unloading activities in an assigned partner location including staffing, managing unloads, and fulfilling gross margin goals and growth objectives established by the Company.

This position reports to the Regional Manager of Operations. We are driven to be the best in our industry and will only accept those that live by that same drive and standards.

DAILY RESPONSIBILITIES:

  • Maximize operational efficiencies using defined metrics continuously improving operational performance while optimizing both company and partner measures.
  • Ensuring partner satisfaction through regular communication and execution of both internal and external key performance indicators.
  • Ensure a culture of safety throughout the local site by adhering to all safety policies and procedures - monitor warehouse safety, physical security and operational metrics on a daily, weekly and monthly basis
  • Develop and maintain a culture of continuous process improvement that supports our pay for performance model
  • Partner with Regional Manager, Operations to coordinate staffing and operational needs of all operations within assigned location, including hiring, firing, performance appraisals, transfers, promotions, discipline, and identifying and resolving problems all within established Company policies, processes and procedures.
  • Conducts industrial truck, safety, hazard communication training and certification program and new-hire orientation training.
  • Schedules associates by analyzing the workload, delivery schedules, and partner expectations to estimate associate hours required.
  • Maintains accurate customer account information and billing requirements to keep up-to-date files
  • Coach, train, and develop associates through training programs.
  • Investigates and reports all on-the-job accidents and injuries in a thorough and timely manner. Complies with the Injury and Illness Prevention Program.


QUALIFICATIONS:

  • Must be very flexible with shift start times as well as days worked, including weekends and holidays.
  • 1-2+ years of management and leadership experience in an industrial setting.
  • Ability to train, coach, and mentor warehouse associates.
  • Strong organization and prioritizing skills.
  • Ability to simultaneously perform multiple tasks.
  • The ability to make decisions, problem solve, prioritize assignments and direct the workforce in an ever-changing, warehouse environment.
  • Intermediate PC skills with knowledge of Excel, Word, Outlook and PowerPoint

EDUCATION and/or EXPERIENCE:

  • Warehousing, Logistics, Supply Chain or Third-Party experience preferred
  • Excellent interpersonal communication, leadership, and customer service skills.
  • Proven track record in supervision of warehouse employees including Hiring, Training, and Termination.
  • Proven experience in providing high levels of customer service to internal and external customers.
  • A college degree is a plus.