Help Desk Technician

2 weeks ago


Dallas, United States Scout Energy Management Full time
Help Desk Technician - Job Description

Scout Energy is a private energy investment firm that acquires, operates and improves upstream conventional oil and gas and associated midstream properties for institutional investors. Scout's business is both the management of private energy funds and the operation of the oil and gas assets it owns. Th current employee base is approximately 1200 with 200 employees in the Dallas (headquarters) office.

Scout is seeking a Help Desk Technician to aid computer system operations and technical support. This position will be the first point of contact for employees seeking technical assistance as well as mentor and guide current IT staff. This position will be centrally located out of our corporate office in Dallas and service all of Scout's regional offices and field locations both remotely and in-person. This position will report to Scout's Help Desk Manager as a part of our IT department.

Duties & Responsibilities
  • Manage IT onboarding for new hires
  • Provide technical assistance to employees
  • Perform on-site and remote troubleshooting to resolve technical issues
  • Identify and suggest possible improvements on procedures
  • Offer network support
  • Monitor and administer necessary security updates
  • Inventory and track hardware throughout the company
  • Assist in the inventory and tracking of software installations, updates and usage
  • Some travel may be required to remote offices (TX, CO, KS, MT, ND, OK, UT) in order to complete the listed duties and responsivities
Skills & Specifications
  • Demonstrated proficiency as a Help Desk Technician or similar role
  • Knowledgeable with Windows OS and Microsoft Office
  • Knowledgeable with Active Directory/Azure Active Directory
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills
Education & Qualifications
  • High School graduate
  • Bachelor's Degree preferred or experience equivalent

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