Current jobs related to Help Desk - Dallas - BuzzClan LLC

  • IT Help Desk Supervisor

    2 weeks ago

    Dallas, Texas, United States Parkland Health and Hospital System (PHHS) Full time

    About the RoleParkland Health and Hospital System (PHHS) is seeking a highly skilled and experienced IT Help Desk Supervisor to join our team. As a key member of our IT department, you will be responsible for supervising a team of Help Desk Support staff in a 24x7x365 call center. Your primary goal will be to ensure that our end-users receive the appropriate...

  • IT Help Desk Supervisor

    2 weeks ago

    Dallas, United States Parkland Health and Hospital System Full time

    Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a...

  • IT Help Desk Supervisor

    2 weeks ago

    Dallas, United States Parkland Health and Hospital System (PHHS) Full time

    Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a...

  • Help Desk Supervisor

    2 weeks ago

    Dallas, Texas, United States Hunt Corporation Full time

    Job Title: Help Desk SupervisorJob Summary:The Help Desk Supervisor is responsible for overseeing the daily operations of the Help Desk team, ensuring that service level agreements and key performance indicators are met. This role involves assessing the team's processes and performance metrics, identifying areas for improvement, and implementing changes to...

  • Help Desk Technician

    2 weeks ago

    Dallas, Texas, United States Scout Energy Management Full time

    Job Title: Help Desk TechnicianScout Energy Management is seeking a skilled Help Desk Technician to join our IT team. As a Help Desk Technician, you will be the primary point of contact for employees seeking technical assistance and will play a key role in ensuring the smooth operation of our computer systems.Key Responsibilities:Manage IT onboarding for new...

  • Help Desk Supervisor

    3 weeks ago

    Dallas, United States Hunt Consolidated, Inc. Full time

    Company Overview: A privately held exploration and production company, Hunt Oil has successfully conducted worldwide petroleum operations for nearly 90 years and is one of the world's leading independent energy companies. The mission of Hunt Oil Company is to be a growth-oriented industry leader respected throughout the world for the quality and competency...

  • Help Desk Supervisor

    3 weeks ago

    Dallas, United States Hunt Corporation Full time

    Job DescriptionCompany Overview: A privately held exploration and production company, Hunt Oil has successfully conducted worldwide petroleum operations for nearly 90 years and is one of the world's leading independent energy companies. The mission of Hunt Oil Company is to be a growth-oriented industry leader respected throughout the world for the quality...

  • Help Desk Manager

    1 month ago

    Dallas, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering an exciting opportunity for a Help Desk Manager in the legal industry in Dallas, Texas. This role involves overseeing the operation of our IT support services, managing a team of IT professionals, and using a range of technologies to assist our clients and staff.Responsibilities:• Overseeing the daily...

  • Help Desk Technician

    1 month ago

    Dallas, United States Scout Energy Management Full time

    Help Desk Technician - Job Description Scout Energy is a private energy investment firm that acquires, operates and improves upstream conventional oil and gas and associated midstream properties for institutional investors. Scout's business is both the management of private energy funds and the operation of the oil and gas assets it owns. Th current employee...

  • Senior Help Desk

    6 hours ago

    dallas, United States Catapult Solutions Group Full time

    Senior Help Desk SpecialistDepartment: ITLocation: On-site in Dallas, TX 75201- 5 days a weekRole Type: 6-month Contract-to-hire (Position will look to convert permanent after 6 months)Hours: Position works an eight-hour shift schedule coordinating with teammates to ensure coverage from 6:30 a.m. to 6:30 p.m.About Our ClientA privately held exploration and...

  • Help Desk Operations Manager

    2 weeks ago

    Dallas, Texas, United States Scantron Full time

    Job Title: Help Desk Operations ManagerSecur-Serv, a leading managed services provider, is seeking a Help Desk Operations Manager to oversee the quality and customer experience of our Managed IT Help Desk.Key Responsibilities:Manage support tickets, workflows, and team collaboration with Help Desk technicians and managers in a fast-paced, technical...

  • Help Desk Operations Manager

    6 days ago

    Dallas, Texas, United States Hunt Corporation Full time

    Job SummaryThe Help Desk Supervisor will oversee daily operations and prioritize tasks for the Help Desk team, ensuring service level agreements and key performance indicators are achieved. This role involves managing escalated customer issues to resolution on behalf of the Help Desk team, as well as supervising, training, and mentoring the help desk staff...

  • Help Desk Operations Manager

    1 month ago

    Dallas, Texas, United States Hunt Corporation Full time

    Job Title: Help Desk SupervisorAt Hunt Corporation, we are seeking a highly skilled and experienced Help Desk Supervisor to join our team. As a key member of our IT department, you will be responsible for overseeing the daily operations of our Help Desk team, ensuring that our customers receive exceptional service and support.Key Responsibilities:Supervise...

  • IT Help Desk

    3 weeks ago

    Dallas, United States Motion Recruitment Full time

    One of the nation's top performing labor broker companies are looking to bring on a Support technician to their growing team. This company's mission is to provide expertise of installation services that include improvements in products such as doors, windows, siding, and kitchen appliances. They are looking for a Help Desk technician to join their team as...

  • Senior Help Desk

    16 hours ago

    Dallas, United States Catapult Solutions Group Full time

    Senior Help Desk SpecialistDepartment: ITLocation: On-site in Dallas, TX 75201- 5 days a weekRole Type: 6-month Contract-to-hire (Position will look to convert permanent after 6 months)Hours: Position works an eight-hour shift schedule coordinating with teammates to ensure coverage from 6:30 a.m. to 6:30 p.m.About Our ClientA privately held exploration and...

  • Help Desk Specialist

    2 weeks ago

    Dallas, Texas, United States BuzzClan Full time

    Job Title: Help Desk Specialist Job Overview We are seeking a dedicated and customer-focused IT Help Desk Specialist to join our team at BuzzClan. The ideal candidate will provide first-level technical assistance to internal and external users, troubleshoot hardware and software issues, and escalate more complex issues to higher-level support...

  • Help Desk Manager

    4 weeks ago

    Dallas, United States Robert Half Full time

    Description We are offering an exciting opportunity for a Help Desk Manager in the legal industry in Dallas, Texas. This role involves overseeing the operation of our IT support services, managing a team of IT professionals, and using a range of technologies to assist our clients and staff.Responsibilities: Overseeing the daily operations of our IT help...

  • Help Desk Operations Manager

    6 days ago

    Dallas, Texas, United States Hunt Consolidated, Inc. Full time

    Job Summary:The Help Desk Supervisor is responsible for overseeing daily operations and prioritizing tasks for the Help Desk team, ensuring service level agreements and key performance indicators are achieved.This role involves assessing the help desk team's processes and performance metrics, identifying and implementing changes where needed to enhance...

  • Help Desk Operations Manager

    2 weeks ago

    Dallas, Texas, United States Hunt Consolidated, Inc. Full time

    Job Title: Help Desk SupervisorJob Summary:The Help Desk Supervisor is responsible for overseeing the daily operations of the Help Desk team, ensuring that service level agreements and key performance indicators are met. This role involves assessing the team's processes and performance metrics, identifying areas for improvement, and implementing changes to...

  • Help Desk Team Lead

    2 weeks ago

    Dallas, Texas, United States Hunt Corporation Full time

    Job Title: Help Desk SupervisorJob Summary:The Help Desk Supervisor is responsible for overseeing the daily operations of the Help Desk team, ensuring that service level agreements and key performance indicators are met. This role involves assessing the team's processes and performance metrics, identifying areas for improvement, and implementing changes to...

Help Desk

2 months ago

Dallas, United States BuzzClan LLC Full time
Job DescriptionJob DescriptionJob Description

Job Title: Help Desk / IT Support Specialist
Location: Dallas, TX 75201
Duration: Full Time

Job Overview

We are seeking a dedicated and customer-focused IT Helpdesk Analyst to join our IT support team. The ideal candidate will provide first-level technical assistance to internal or external users, troubleshoot hardware and software issues, and escalate more complex issues to higher-level support teams. The role requires strong communication skills, attention to detail, and a passion for solving IT problems efficiently.

Responsibilities
IT Support

  • Respond to helpdesk tickets, emails, and calls from end users regarding IT issues.
  • Provide first-line support for hardware, software, and network-related issues.
  • Troubleshoot and resolve basic technical issues related to desktops, laptops, printers, mobile devices, and other peripherals.
  • Assist users with password resets, account lockouts, and access-related issues.
  • Document issues, resolutions, and interactions in the ticketing system.
  • Escalate unresolved issues to Level 2 or higher-tier support when necessary.
  • Guide users through step-by-step problem-solving processes.
  • Perform basic system updates and installations remotely or on-site.
  • Monitor system alerts and proactively address potential issues.
  • Provide excellent customer service and follow up to ensure user satisfaction.
  • Maintain a knowledge base of technical procedures and solutions for future use.
  • Support software applications including Microsoft Office Suite, email clients, and other company-specific applications.
  • Adhere to SLAs (Service Level Agreements) and ITIL best practices.
  • Perform remedial repairs on computers, laptops, printers, and any other authorized peripheral equipment.
  • ‘Have the capacity to learn existing and emerging technologies.
  • Provide direct production support services for application users by responding to operational problems that are funneled to the team via helpdesk tickets.
  • Support the various applications used by staff.
  • Other duties as assigned.

Qualifications

  • High school diploma
  • 1+ year of IT-related help desk experience required.
  • Ability to work within a team setting.
  • Must be capable of managing multiple efforts with time-related constraints in a fast-paced environment.
  • Demonstrate ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.
  • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
  • Above average Microsoft Office skills (Word, Excel, and other applications)
  • Ability to train end users on frequently asked technical issues.
  • Ability to provide technical assistance and support over the phone.
  • Good phone skills, professional demeanor, and previous customer service experience strongly desired
  • Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it.

 

Additional Information

All your information will be kept confidential according to EEO guidelines.