Help Desk Manager

1 week ago


Dallas, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering an exciting opportunity for a Help Desk Manager in the legal industry in Dallas, Texas. This role involves overseeing the operation of our IT support services, managing a team of IT professionals, and using a range of technologies to assist our clients and staff.

Responsibilities:

• Overseeing the daily operations of our IT help desk, ensuring efficient and effective support for our clients and staff.
• Managing a team of IT professionals, providing guidance, training, and support to ensure high-quality service delivery.
• Utilizing a range of technologies including Cisco, Citrix, Cloud, and Dell technologies to assist our clients and resolve their IT issues.
• Implementing ITSM practices to manage the delivery of IT services within the organization.
• Managing the deployment and configuration of computer hardware within the organization.
• Providing deskside support to staff, assisting with hardware and software issues.
• Utilizing Active Directory to manage user accounts and access controls within the organization.
• Monitoring customer accounts and taking appropriate action as needed.
• Maintaining accurate customer credit records.
• Processing customer credit applications accurately and efficiently.• Proven experience as a Help Desk Manager or similar role in the Legal industry
• Advanced knowledge and expertise in Cisco, Citrix, Cloud, and Dell Technologies
• Proficiency in IT Service Management (ITSM) and Active Directory
• Comprehensive understanding of Computer Hardware
• Experience in Configuration Management and Deployments
• Demonstrable experience in Deskside Support
• Excellent problem-solving and multitasking abilities
• Superior leadership and team management skills
• Strong communication and customer service skills
• Bachelor's degree in Information Technology, Computer Science, or related field
• Relevant certifications in IT and Help Desk management would be advantageous
• Ability to work under pressure and maintain professionalism
• Excellent time management skills and ability to prioritize work
• Familiarity with legal industry specific software and databases
• Strong decision-making skills and ability to work independently.
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