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Logistics Coordinator

3 months ago

Schaumburg, United States PRIME360 Full time

Prime360 is one of the largest and fastest growing pallet management services companies, offering the entire nation including Canada and Mexico a wide range of services. Our goal is to provide the finest-quality services to our customers, and to do this more efficiently and economically than our competitors. Our products are all made in the United States and we utilize 60% recycled materials. The importance of our employees’ contribution cannot be overstated. Join an exciting and growing team as Prime360 continues to expand across the Unites States. Prime360 is Building for the Future; creating a dynamic work environment promoting open door policy, open communication between employees, managers and executive teams. Prime360 encourages all employees to work together – meet the challenges we face on a daily basis and provide their ideas, because working well together ensures future and continued opportunities for all. The Logistics Coordinator will be part of a regional team led by a Regional Market Manager and will arrange the efficient delivery and retrieval of pallets and components to and from customers by verifying/processing orders and confirming availability/inventory and price. A high-level of customer interaction and problem resolution performed daily within a timely manner is a required. The LC is expected to consistently provide best-in-class customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. The LC is expected to establish effective working relationships with customers and vendors. Monday - Friday Salary based on experience Why Prime360? Competitive Pay Team Oriented Environment Advancement Opportunities Employee Training and Tuition Reimbursement Comprehensive Benefits Package Responsibilities • Provide efficient supply chain execution by interacting with vendors, customers, logistics and transportation providers. • Customer Service- heavy telephone and email interaction with customers and vendors. • Monitor progress of service requests to ensure coverage, on-time performance and service satisfaction. • Work closely with customers at a Distribution Center and store level to ensure orders are executed and service is upheld. • Order management via an internal database. • Problem solving- Address and resolve service complaints in an efficient and effective fashion. • Collaborate with management team regarding any customer concerns. • Maintain high attention to detail to ensure orders and invoices are closed accurately and in a timely manner. • Investigate product shortages and ensure accuracy of reporting. • Data Integrity- maintain an internal database of suppliers and customers. • Vendor management including but not limited to sourcing new vendors, and price negotiations. • Responsible for maintaining and developing relationships with key external and internal stakeholders • Cost Analysis activities to ensure financial and growth objectives are achieved • Develop recommendations for continuous improvement Skills/Qualifications: • Demonstrated computer skills including Microsoft Office Suite (especially Excel and Word) • 2+ Years Customer Service experience preferred. • Demonstrated verbal and written communication skills. • Knowledge of supply chain/logistics processes is recommended but not required. • Negotiating experience is a plus. • Demonstrated skills working in a collaborative, team environment. • Bilingual/Spanish a plus. Equal Opportunity Employer Minority/Female/Disability/Veteran