Service BDC Representative
1 month ago
- Medical, dental and vision insurance
- Life insurance available
- 401(K)
- Paid Vacation
- Paid sick time
- Disability available
- Flex spending plan
- Employee Discounts
- Oversee CRM databases for communication cycles with customers
- Handle incoming Service Department calls on a daily basis with a proven pre-set script and schedule service appointments
- Work in conjunction with the BDC, Service & Parts Managers, and Service Advisors to create and maintain excellent relationships with our customers.
- Educate self on latest service and product offerings, including pricing
- Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers
- Handle all incoming internet email leads and internet phone leads
- Be available to respond to email inquiries in a professional, well-spoken manner
- Prepared to interact with customers via phone calls every day (similar to call center processes)
- Check email frequently and respond to inquiries immediately
- Team player attitude
- Computer proficiency using MS Office, email and general internet
- Strong interpersonal communication and teamwork skills
- Prompt and courteous
- Enthusiastic personality
- Able to work in a fast-paced environment
- Willing to submit to a pre-employment background check & drug screen
- Valid driver’s license and clean driving record
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