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IT Support Analyst

2 months ago

Broomfield, United States MWH Constructors Full time

MWH Constructors, Inc. ("MWH"), a global leader in the heavy civil construction of water/wastewater infrastructure, is currently seeking an IT Support Analyst to support our projects.

Essential Functions

  • Troubleshoots and resolves IT issues via phone, web, and in-person channels.
  • Ensure all incidents are resolved against Service Level Agreements (SLAs).
  • Partners with IT and business personnel to discuss the impact of incidents on products and services.
  • Proactively learns and trains other staff members on new product and service technologies.
  • Will also engage and be responsible for the following:
    • EndPoint Manager administration - Imaging, application deployments, device configuration policies, device management, etc.
    • M365 Administration - User/Group accounts, Exchange Online, Teams, SharePoint, etc.
    • Hardware Management - endpoint devices.
    • Email management including distribution lists, on-perm Exchange server (hybrid with Exchange Online) SPF, DMARC, DKIM and M365
    • PrinterCloud Administration - print server administration
    • SharePoint Administration
    • Remote Support Tools Administration - Zoho, Intel vPro, RDP
    • Apple Business Manager Administration - iPad management
    • Software License Management
    • Office/site deployments - implementation and management


Basic Qualifications

  • Four-year degree in technology, computer science, or related field; or equivalent combination of experience, skills, and training.
  • Minimum 2 years' experience in IT support, business analyst, or system admin role.
  • Proficient in MS Office Suite.
  • Microsoft M365 Platform/Product Administration.
  • Must be service minded with strong customer service skills.
  • Ability to prioritize and quickly resolve issues.
  • Excellent analytical and problem-solving skills.
  • Effective prioritization and project management.
  • Experience with incident troubleshooting and escalation.

Compensation

  • The anticipated hourly rate for this position is between $30-37/hr., based on experience.

Benefits

  • Group health & welfare benefits including options for medical, dental and vision
  • 100% Company Paid Benefits: Employee Life Insurance & Accidental Death & Dismemberment (AD&D), Spouse and Dependent Life & AD&D, Short Term Disability (STD), Long Term Disability (LTD), Employee Assistance Program and Health Advocate
  • Voluntary benefits at discounted group rates for accidents, critical illness, and hospital indemnity
  • Flexible Time Off Program (includes vacation and personal time)
  • Paid Sick and Safe Leave
  • Paid Parental Leave Program
  • 10 Paid Holidays
  • 401(k) Plan (company matching contributions up to 4%).
  • Employee Referral Program

MWH Constructors is a global project delivery company in heavy civil construction with a focus on water and wastewater treatment infrastructure. With the ultimate goal of delivering maximum value to clients and their local communities, MWH Constructors provides single-source, integrated design and construction services through a full range of project delivery methods. Incorporating industry-leading preconstruction and construction services, the Company's multi-disciplined team of engineering and construction professionals delivers a wide range of projects, including new facilities, infrastructure improvement and expansion, and capital construction services.

Equal Opportunity Employer, including disabled and veterans.

Please note that all positions require pre-employment screening, including drug and background check, as a condition of employment