Help Desk Analyst

1 week ago


Philadelphia, United States US Tech Solutions Full time
  • Experience using Jira’s Service Management applications. This assignment is five days on-site.

  • Minimum 2 years of experience working in single point of contact help desk.

  • Experience using GroupLink’s Everything Helpdesk application.

  • Strong customer service skills; telephone etiquette.

  • Good team-oriented interpersonal skill.

  • Good organizational skills.

  • Good analytical and problem-solving skills.

  • Good oral and written communications skills (technical and non-technical).

  • Strong understanding of the ACD system and trouble ticket process.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,

national origin, disability, or status as a protected veteran.


  • Help Desk Analyst

    3 months ago


    Philadelphia, United States TEKsystems Full time

    Job DescriptionJob DescriptionDuration1 Month(s) ProjectFully REMOTE BUT candidates must sit in NJ , PA , or DE.Additional Skills & Qualifications- This position is 100% remote , but Director wants candidates to sit in NJ , PA , or DE.- The candidate will be using their own device (need Windows 10) or if they don\'t have a device we will provide- 7am...

  • Help Desk Analyst

    4 days ago


    Philadelphia, United States Insight Global Full time

    Title: Help Desk AnalystLocation: Hybrid - 2 days per week on-site & 3 days remote post ramp up period Duration: Direct-hire with benefits & PTO includedCompensation: Up to $60,000/yearExact compensation may vary based on several factors, including skills, experience, and education. Qualifications and Requirements:Effective interpersonal and...

  • Help Desk Analyst

    3 months ago


    Philadelphia, United States TEKsystems Full time

    Job DescriptionJob DescriptionM-F 8-5 once a month one day on a weekendDuration6 months with potential conversion or extension DescriptionMicrosoft centric products and Azure/cloud readinessEveryone upgraded to O365User mailboxes to exchange onlineFully roll out Teams by end of yearPiloting W10 stillExperience and understanding of on-prem vs cloud provided...

  • Help Desk Analyst

    3 months ago


    Philadelphia, United States TEKsystems Full time

    Job DescriptionJob DescriptionDirect Placement Opportunity, Require Credit Check, Inside City of Philadelphia. Reliable Transportation Required. Drug & Background Check Screening. No Covid Vaccination Required. Hours are Monday to Friday. Shifts range from a starting time of 7:00AM and 10:30AM.Job DescriptionThe Service Desk Analyst will, under general...

  • Help Desk Analyst II

    2 weeks ago


    Philadelphia, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a Help Desk Analyst II to join our team in the customer services industry, located in PHILADELPHIA, Pennsylvania, 19107-3426, United States. In this role, you will be tasked with providing technological support, troubleshooting hardware and software issues, and managing various IT systems. This opportunity offers...


  • Philadelphia, Pennsylvania, United States TEKsystems Full time

    Job Description:This is a dynamic role that offers the opportunity to work with a non-profit healthcare company that provides health insurance for over 280,000 people in the Delaware Valley. As a Help Desk Analyst, you will be responsible for researching and resolving application problems reported by staff and providing assistance with technology-related...


  • philadelphia, United States Insight Global Full time

    Title: Help Desk AnalystLocation: Hybrid - 2 days per week on-site & 3 days remote post ramp up period Duration: Direct-hire with benefits & PTO includedCompensation: Up to $60,000/yearExact compensation may vary based on several factors, including skills, experience, and education. Qualifications and Requirements:Effective interpersonal and...


  • Philadelphia, United States TEKsystems Full time

    Job DescriptionJob Description Full Time Employment SalaryTop Three Skills: 1) 1-2 years of related IT Service Desk\Help Desk experience2) Highly proficient with Microsoft Office Suite to include Excel, Word, and PowerPoint and Microsoft Outlook3) Ticketing system experience/using a remote access tool when troubleshooting users machines Job Description:The...

  • Help Desk Specialist

    2 months ago


    Philadelphia, United States Insight Global Full time

    Job Summary: We are seeking a dedicated and approachable Help Desk Support professional to join our team. The ideal candidate will have at least one year of experience in a similar role and will be responsible for providing technical support to students and staff.Key Responsibilities:Student Support: Provide in-person technical assistance to a high volume of...

  • Help Desk Specialist

    2 months ago


    philadelphia, United States Insight Global Full time

    Job Summary: We are seeking a dedicated and approachable Help Desk Support professional to join our team. The ideal candidate will have at least one year of experience in a similar role and will be responsible for providing technical support to students and staff.Key Responsibilities:Student Support: Provide in-person technical assistance to a high volume of...

  • Help Desk Specialist

    2 months ago


    philadelphia, United States Insight Global Full time

    Job Summary: We are seeking a dedicated and approachable Help Desk Support professional to join our team. The ideal candidate will have at least one year of experience in a similar role and will be responsible for providing technical support to students and staff.Key Responsibilities:Student Support: Provide in-person technical assistance to a high volume of...


  • Philadelphia, United States Medical Guardian Full time

    Help Desk Support Engineer is a key role for the company. We are looking for a candidate who will be given a wide degree of creativity and latitude. He/she will be sharing responsibility for the day-to-day Help Desk support of over 500 employees which includes the following elements:  Level 1 help desk support   Managing and troubleshooting passwords and...

  • Systems Analyst II

    1 week ago


    Philadelphia, United States Damco Solutions Full time

    Systems Analyst II Requirement: This Systems Analyst I expect to be more senior and have 4-5+ years experience as systems admin, help desk/application support, monitoring, performance reporting, and issue resolution/management. Expected skills include: Previous Application Monitoring and Production Support Experience for Software Systems Required Desired:-...

  • Lead EUD Analyst

    4 weeks ago


    Philadelphia, United States Piper Companies Full time

    Piper Companies is seeking a Lead EUD Analyst to join a Hospital network for a contract-to-hire opportunity. This position is mostly REMOTE, but candidates must be based in PA, NJ, or DE due to occasional visits on-site in Philadelphia, PA).Responsibilities of the Lead EUD Analyst:Coordinate with Project Managers to assign consultants to projects based...


  • philadelphia, United States Medasource Full time

    Solution Center AnalystLocation: Two onsite days- 6th floor: Solution Center 833 Chesnut Street, 6th Floor, 3 remote daysEngagement: 3 Month Contract- rollingAs a Solution Center Analyst, you will be responsible for providing Level 1 help desk support across the organization. This position requires working knowledge of the help desk environment and involving...


  • Philadelphia, United States Medasource Full time

    Solution Center AnalystLocation: Two onsite days- 6th floor: Solution Center 833 Chesnut Street, 6th Floor, 3 remote daysEngagement: 3 Month Contract- rollingAs a Solution Center Analyst, you will be responsible for providing Level 1 help desk support across the organization. This position requires working knowledge of the help desk environment and involving...


  • Philadelphia, Pennsylvania, United States InspiriTec, Inc. Full time

    About InspiriTec, Inc.InspiriTec provides world-class contact center and help desk services primarily in support of state and federal government projects. Our mission is to be an inspired social entrepreneurship that adds value to the lives of disabled and disadvantaged persons, the destinies of our corporate partners, and the careers of our employees.We...


  • Philadelphia, United States Archdiocese of Philadelphia Full time

    Help Desk Field Technician Purpose of the Job Position The primary purpose of the job position is to plan, develop, test, modify, document and support computer programs; applying your independent judgment and knowledge of programming techniques and computer systems, and as may be directed by the Associate Chief Information Officer. Delegation of Authority...


  • philadelphia, United States New York Technology Partners Full time

    Position: Surveillance AnalystLocation: Philadelphia (Local)Position SummaryWe are seeking a meticulous and results-oriented surveillance analyst with a strong background in finance, trade support, operations, and audit within the financial services sector. The ideal candidate has over four years of experience in trade execution and transaction...


  • philadelphia, United States New York Technology Partners Full time

    Position: Surveillance AnalystLocation: Philadelphia (Local)Position SummaryWe are seeking a meticulous and results-oriented surveillance analyst with a strong background in finance, trade support, operations, and audit within the financial services sector. The ideal candidate has over four years of experience in trade execution and transaction...