Insight Global | Help Desk Analyst | philadelphia, pa

4 days ago


philadelphia, United States Insight Global Full time

Title: Help Desk Analyst

Location: Hybrid - 2 days per week on-site & 3 days remote post ramp up period

Duration: Direct-hire with benefits & PTO included

Compensation: Up to $60,000/year

Exact compensation may vary based on several factors, including skills, experience, and education.


Qualifications and Requirements:

  • Effective interpersonal and relationship-building skills
  • Strong written and verbal communication skills
  • Advanced technical knowledge of PC and desktop hardware, including Windows 10/11 and Office 2016/365
  • Self-motivated and directed with the ability to effectively prioritize and execute tasks in a high-pressure environment
  • Experience working in a team-oriented, collaborative environment
  • Technical knowledge of PC hardware with hands-on troubleshooting experience
  • Ability to read and understand technical manuals and procedural documentation
  • Law firm experience is a plus
  • College Degree or equivalent experience required
  • Certifications are a plus (Windows 10, Windows 11, Office 2016/Office 365 preferred)


Job Duties and Responsibilities:

  • Provide 1st and 2nd level technical telephone and desk-side support to assist all Firm network users with computer and telephone-related issues
  • Log and track calls in the help desk ticketing system to identify issue trends
  • Escalate critical computer issues to the appropriate IS Tech groups to minimize negative impact on users' work production
  • Provide setup and support to users for teleconferences and meeting presentations in offices and conference rooms
  • Weekend and after-hours support is required when necessary
  • Provide assistance, when required, for installation of desktop PCs and telephones



  • philadelphia, United States Insight Global Full time

    Title: Financial Data AnalystDuration: 6 month contract to hireLocation: Philadelphia, PA 19104Schedule/Onsite: Mon-Fri 8am-430pm EST, FULLY ONSITE (no WFH)Hourly Pay: $20-26/hrInterview Process: one and done onsite (may have flexibility for virtual, too) Must HavesBachelors DegreeProfessional Experience in an enterprise setting supporting financial data...


  • philadelphia, United States Insight Global Full time

    Title: Financial Data AnalystDuration: 6 month contract to hireLocation: Philadelphia, PA 19104Schedule/Onsite: Mon-Fri 8am-430pm EST, FULLY ONSITE (no WFH)Hourly Pay: $20-26/hrInterview Process: one and done onsite (may have flexibility for virtual, too) Must HavesBachelors DegreeProfessional Experience in an enterprise setting supporting financial data...


  • philadelphia, United States Insight Global Full time

    Title: Lead AI DeveloperDuration: Direct HireLocation: Hybrid, Philadelphia, PADesired Skills & ExperienceBachelor’s degree in Computer Science or related field.6+ years of application development experience.Proven development experience with client-server/ distributed systems / cloud computingExperience leveraging machine learning models in production,...


  • philadelphia, United States Insight Global Full time

    Must Haves:- 3+ years of experience within an AV technical support role- Experience troubleshooting both hardware and software- Experience in a client facing environment/ White Glove Support Day to Day:A client of Insight Global is hiring for an AV technician to join their client’s team out of the Philadelphia area. This person will be responsible for...


  • philadelphia, United States Insight Global Full time

    Must Haves:- 3+ years of experience within an AV technical support role- Experience troubleshooting both hardware and software- Experience in a client facing environment/ White Glove Support Day to Day:A client of Insight Global is hiring for an AV technician to join their client’s team out of the Philadelphia area. This person will be responsible for...


  • philadelphia, United States Insight Global Full time

    Insight Global is looking for a sharp, entry-level Structural Engineer to join a largescale scaffolding company sitting hybrid in Philadelphia, PA. This individual will work with a team of engineers and designers to deliver scaffolding projects to largescale building projects in the greater Philly area. To be successful in this role, it is imperative for the...


  • philadelphia, United States Insight Global Full time

    Insight Global is looking for a sharp, entry-level Structural Engineer to join a large-scale scaffolding company sitting hybrid in Philadelphia, PA. This individual will work with a team of engineers and designers to deliver scaffolding projects to large-scale building projects in the greater Philly area. To be successful in this role, it is imperative for...


  • philadelphia, United States Insight Global Full time

    Job Title: Veterinary Technician (Vet Tech)Location: Philadelphia, PA 19140Job Type: Contract to HireJob Summary: We are seeking a dedicated and detail-oriented Veterinary Technician to join our team. This role involves both clinical and administrative responsibilities, providing support in a dynamic veterinary practice. The ideal candidate will have...


  • philadelphia, United States Insight Global Full time

    Job Title: Veterinary Technician (Vet Tech)Location: Philadelphia, PA 19140Job Type: Contract to HireJob Summary: We are seeking a dedicated and detail-oriented Veterinary Technician to join our team. This role involves both clinical and administrative responsibilities, providing support in a dynamic veterinary practice. The ideal candidate will have...

  • Help Desk Analyst

    4 days ago


    Philadelphia, United States Insight Global Full time

    Title: Help Desk AnalystLocation: Hybrid - 2 days per week on-site & 3 days remote post ramp up period Duration: Direct-hire with benefits & PTO includedCompensation: Up to $60,000/yearExact compensation may vary based on several factors, including skills, experience, and education. Qualifications and Requirements:Effective interpersonal and...


  • Philadelphia, United States Insight Global Full time

    Title: Financial Data AnalystDuration: 6 month contract to hireLocation: Philadelphia, PA 19104Schedule/Onsite: Mon-Fri 8am-430pm EST, FULLY ONSITE (no WFH)Hourly Pay: $20-26/hrInterview Process: one and done onsite (may have flexibility for virtual, too) Must HavesBachelors DegreeProfessional Experience in an enterprise setting supporting financial data...

  • Help Desk Analyst

    3 months ago


    Philadelphia, United States TEKsystems Full time

    Job DescriptionJob DescriptionDuration1 Month(s) ProjectFully REMOTE BUT candidates must sit in NJ , PA , or DE.Additional Skills & Qualifications- This position is 100% remote , but Director wants candidates to sit in NJ , PA , or DE.- The candidate will be using their own device (need Windows 10) or if they don\'t have a device we will provide- 7am...


  • philadelphia, United States Insight Global Full time

    Title: PC TechnicianLocation: On-site in Center City, PhiladelphiaDuration: 3 month contract + extensionsCompensation: $23/hr to $27/hr.Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as...


  • philadelphia, United States Insight Global Full time

    Title: PC TechnicianLocation: On-site in Center City, PhiladelphiaDuration: 3 month contract + extensionsCompensation: $23/hr to $27/hr.Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as...


  • philadelphia, United States Brooksource Full time

    Global Supply Chain Data Analyst Philadelphia, PAHybridContract-to-HireOur Client is dedicated to driving operational excellence and innovation across our global supply chain operations. We focus on optimizing processes, improving warehouse and logistics efficiency, and enabling data-driven decision-making. Join us to make an impact in a fast-paced, dynamic...


  • philadelphia, United States Brooksource Full time

    Global Supply Chain Data Analyst Philadelphia, PAHybridContract-to-HireOur Client is dedicated to driving operational excellence and innovation across our global supply chain operations. We focus on optimizing processes, improving warehouse and logistics efficiency, and enabling data-driven decision-making. Join us to make an impact in a fast-paced, dynamic...

  • Epic Analyst

    2 months ago


    Philadelphia, United States Insight Global Full time

    Thank you so much for your interest! This is a hybrid role local to Philly, you will be required onsite Tues-Thurs each week with Mon/Fri remote. OUR CLIENT IS ABLE TO PROVIDE SPONORSHIP!!Job Title: Lead Epic Claims Analyst Location: Philadelphia PA 19124 (Hybrid, Tues-Thurs onsite)Duration: Perm / Direct HirePerm Salary: $100-110KInterview Process: Single...

  • Epic Analyst

    1 month ago


    philadelphia, United States Insight Global Full time

    Thank you so much for your interest! This is a hybrid role local to Philly, you will be required onsite Tues-Thurs each week with Mon/Fri remote. OUR CLIENT IS ABLE TO PROVIDE SPONORSHIP!!Job Title: Lead Epic Claims Analyst Location: Philadelphia PA 19124 (Hybrid, Tues-Thurs onsite)Duration: Perm / Direct HirePerm Salary: $100-110KInterview Process: Single...

  • Epic Analyst

    1 month ago


    philadelphia, United States Insight Global Full time

    Thank you so much for your interest! This is a hybrid role local to Philly, you will be required onsite Tues-Thurs each week with Mon/Fri remote. OUR CLIENT IS ABLE TO PROVIDE SPONORSHIP!!Job Title: Lead Epic Claims Analyst Location: Philadelphia PA 19124 (Hybrid, Tues-Thurs onsite)Duration: Perm / Direct HirePerm Salary: $100-110KInterview Process: Single...

  • Help Desk Analyst

    3 months ago


    Philadelphia, United States TEKsystems Full time

    Job DescriptionJob DescriptionDirect Placement Opportunity, Require Credit Check, Inside City of Philadelphia. Reliable Transportation Required. Drug & Background Check Screening. No Covid Vaccination Required. Hours are Monday to Friday. Shifts range from a starting time of 7:00AM and 10:30AM.Job DescriptionThe Service Desk Analyst will, under general...