Medical Marijuana Help Desk Support Specialist

6 days ago


Philadelphia, Pennsylvania, United States InspiriTec, Inc. Full time

About InspiriTec, Inc.
InspiriTec provides world-class contact center and help desk services primarily in support of state and federal government projects. Our mission is to be an inspired social entrepreneurship that adds value to the lives of disabled and disadvantaged persons, the destinies of our corporate partners, and the careers of our employees.
We strive to become a model for businesses and human service organizations alike.

Our Current Opportunity

We are seeking a Medical Marijuana Help Desk Support Specialist to join our team in downtown Philadelphia or Wyomissing, PA. This is a full-time hybrid position (remote and in the office) working 40 hours per week with two days off during the week. The expected salary for this role is $45,000 - $60,000 per year, depending on experience.

Responsibilities:

  • Critical Issue Resolution: Diagnose and resolve critical issues received through our Medical Marijuana Help Desk phone line using available resources.
  • Solution-Oriented Approach: Offer solutions or recommended next steps to callers using knowledge bases and other resources.
  • Ticket Documentation: Document all calls, including steps taken, in our web-based ticketing system.
  • Adaptability: Be able to adjust to frequently changing processes and resources.

Requirements:

  • Professional Manner: Possess an outgoing, friendly, and professional demeanor.
  • Empathy and Communication Skills: Display a helpful and empathetic personality with clear speaking voice.
  • Technical Aptitude: Have aptitude for computer and web applications.
  • Vaccination Requirements: Comply with the Federal Vaccine mandate.

Working Hours

We operate 7:00am - 9:00pm, Monday through Sunday. We offer work-from-home options for evening shifts.

Join Us at InspiriTec, Inc.
At InspiriTec, we pride ourselves on providing exceptional customer service and innovative solutions to our clients. If you're passionate about making a difference and possess excellent communication skills, we encourage you to apply for this exciting opportunity.



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