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Order Management Representative

3 months ago

Chelmsford, United States ZOLL Medical Full time

Resuscitation, ZOLLMED.com

At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won't just have a job. You'll have a career-and a purpose.

Join our team. It's a great time to be a part of ZOLL

Job Summary

The Order Management Representative works supporting the sales teams to create quotes, process orders and provide pre/post-sales support. They also work with Customers, Operations, Finance and other groups as required to accurately process orders in a timely manner while complying with order processing guidelines, contractual and revenue/SOX compliance.

Essential Functions

  • Primary point of contact for field sales team and external customers, including building relationships and responsible for the overall quote to order process.
  • Generate customer quotations using salesforce and other tools to validate customer contract terms, pricing, and appropriate approvals.
  • Responsible for efficient and timely processing of customer orders in compliance with corporate booking and revenue policies, while applying sales order scheduling to ensure on-time delivery, accurate invoicing, and customer satisfaction.
  • Utilize judgement and take ownership to ensure timely resolution of escalated issues that arise on behalf of the sales representative and external customer.
  • Consistently demonstrating an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
  • Work with the warehouse teams to expedite orders when appropriate.
  • Critical link between the sales, contracts, finance, and operations teams to optimize the customer experience.
  • Identify process issues and suggest changes to improve response time, accuracy and data reliability.
Required/Preferred Education and Experience
  • Degree preferred or equivalent work experience. required
  • At least 2 years related experience preferred in order management or similar support/functions. preferred
Knowledge, Skills and Abilities
  • Self-starter with the ability to prioritize multiple tasks in a high volume and fast-paced environment with focused attention to detail.
  • Understanding of the quote-to-cash processes but preferred experience in a high complexity order-processing environment with a strong understanding of cross-functional impacts of transactions.
  • High sense of urgency to achieve goals, results driven, communicates assertively and with tact, willing to learn, works well under pressure, customer focused, team player.
  • Business systems and tools (e.g., ERP systems, Outlook, SalesForce, Excel and Word.)
  • Organizational, problem solving and communication skills
  • Provide excellent customer service to customers demonstrating sensitive communication skills in identifying, trouble shooting and resolving issues.
  • Phone skills: ability to maintain composure in stressful situations and follow-up skills.
  • Must have the ability to work additional and flexible hours to support the business during month-end and other times as needed.


ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

ZOLL appreciates and values diversity. We are an Equal Opportunity Employer M/F/D/V.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990

#LI-LV1

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.