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Customer Service Representative/Admin

3 months ago

Chelmsford, United States Village Services Corporation Full time
Job DescriptionJob Description​ ​​

Village Home Services is looking for an organized and efficient Customer Service Representative/Admin with an eye for detail and high level of accuracy.  The ideal person will be professional and courteous, a skilled multi-tasker with excellent time management, computer, and communication skills.

Who We Are
In business for over a decade, Village Home Services has become a name to trust but we are only as good as our people. That’s why we need you to join the team and help us take our growth to the next level. If you are a person with goals and an eye on growth then look no further and apply with us today

What We Offer
  • $20-30/hr. (Based on skills and experience)
  • Health & Dental Insurance
  • Company Paid Life Insurance
  • SIMPLE IRA 3% Company Match
  • Vacation & Sick Time

Position Hours:  7:00 AM to 4:00 PM with a 30-minute lunch break and two 15-minute breaks
Position Location:  Chelmsford, MA 01824

What You’ll Be Doing
  • Answer all incoming calls, as the initial point of contact
  • Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home
  • Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
  • Conduct service-related, follow-up calls to check in on past customers and assess their current needs
  • Help the field team by taking detailed notes from customer calls and entering them into our system
  • Processing and submitting rebate paperwork, registering product equipment, keeping records of installs, and pulling and processing purchase orders
  • Contribute to our company’s culture by being upbeat and hard-working
What We’re Looking For
  • High School Diploma/GED is required
  • Self-starter, reliable, flexibility with hours
  • High level of accuracy and efficiency
  • Exceptional verbal and written communication skills
  • Courteous, professional manner, strong customer service skills
  • Computer literacy and strong typing skills
  • Excellent multitasking and follow-up skills, with high attention to detail
  • Excellent interpersonal communication skills on a professional and technical level
  • Able to work both independently and as part of a team
  • ServiceTitan experience is a major plus
  • The willingness to learn and grow within the company
  • Previous HVAC/Plumbing admin/CSR is a big plus
  • Bilingual a plus, not required

We are an equal opportunity employer
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