Help Desk Technician- Level II

2 months ago

Sierra Vista, United States Sentrillion Full time

Are you a talented and experienced computer technician looking for an exciting opportunity to showcase your skills? Join Sentrillion as a Full-Time/Non-Exempt Help Desk Technician- Level II in Sierra Vista, AZ. In this role, you will have the chance to work onsite, providing essential support and solutions to our valued customers. You will be part of a dynamic team that values innovation, excellence, and integrity.

Your dedication to high-performance and forward-thinking will be instrumental in delivering top-notch service to our clients. If you thrive in a professional environment that is customer-focused and are ready to take on new challenges, apply today You can get great benefits such as health insurance, dental and vision coverage, life insurance options, accidental death, and dismemberment insurance, long and short-term life insurance, health care flexible spending account, dependent care flexible spending account, 401(k) plan, education reimbursement, training and certificate reimbursement and paid vacation, holiday, jury duty, bereavement, and and military leave.

Sentrillion: Who We Are

For nearly a quarter of a century, we have been helping secure America's borders and safeguard national assets through integrated technology solutions. We develop strategies and implement solutions that increase safety and security, save time, decrease cost, and improve outcomes. We are also committed to being a good corporate citizen and helping improve the communities in which we live and work by partnering with community organizations and volunteering. A right-sized organization, we are big enough to protect the perimeter of the country, yet small enough to rapidly respond to customer needs.

What does a Help Desk Technician- Level II do?

Join Sentrillion as a Help Desk Technician II, where you will play a crucial role in providing technical support to a diverse range of stakeholders including customers, maintenance technicians, technical trainers, engineering personnel, and more. Your responsibilities will involve ensuring the smooth installation, maintenance, and repair of electrical cabling, infrastructure, equipment, and control systems. Your expertise and dedication to excellence will be vital in delivering top-notch service and solutions to meet the needs of our clients.

Requirements for this Help Desk Technician- Level II job

To excel as a Help Desk Technician II at Sentrillion in Sierra Vista, AZ, you will need a high school diploma or equivalent experience, along with 1-3 years of relevant experience. Proficiency in computer peripherals, hardware, and software is essential, as is the ability to troubleshoot a variety of computer issues. Additionally, you must have the capacity to obtain and maintain necessary government-issued security clearances, making US citizenship a requirement. Your dedication to learning and adapting to new technologies, combined with strong problem-solving skills, will ensure your success in this dynamic role. Knowledge and skills required for the position are:

  • Open, update, and close maintenance records in the Nationwide Operations Resource Management Ticket system; document all actions taken to resolve issues.
  • Create, update, and close trouble ticket records in the Nationwide Operations Resource Management Ticket System; document all actions taken to resolve issues.
  • Provide telephonic technical assistance and support.
  • Assign trouble tickets to appropriate maintenance personnel.
  • Monitor and report status of open trouble tickets.
  • Provide after-hours on-call telephonic technical support according to published schedule.
  • Remotely install software and device drivers on computers.
  • Remotely troubleshoot computer operating systems for hardware and software problems.

ARE YOU READY TO JOIN OUR THE SENTRILLION TEAM?

Are you organized and able to prioritize tasks effectively? Do you have excellent communication skills, both written and verbal? Are you flexible and able to adapt to changing business needs as well as:

  • Ability to successfully pass a security background investigation including drug screen.
  • Strong detail-oriented skills; able to multi-task and change priorities quickly.
  • Must be able to use Microsoft Windows and Office platforms.
  • Ability to work designated schedule which includes weekends and Holidays as well as maintain attendance and punctuality.
  • Valid driver's license; ability to meet Sentrillion Safe Driving Requirements.

If you feel that you would be right for this Help Desk II position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you

  • Help Desk Technician- Level II

    1 week ago

    Sierra Vista, Arizona, United States Sentrillion Full time

    Job SummarySentrillion is seeking a highly skilled Help Desk Technician- Level II to join our team in Sierra Vista, AZ. As a key member of our technical support team, you will be responsible for providing top-notch service and solutions to our clients. Your expertise and dedication to excellence will be vital in delivering exceptional support and ensuring...

  • Help Desk Technician- Level II

    2 weeks ago

    Sierra Vista, Arizona, United States Sentrillion Full time

    About SentrillionSentrillion is a leading provider of integrated technology solutions, dedicated to securing America's borders and safeguarding national assets. With a strong commitment to innovation, excellence, and integrity, we develop strategies and implement solutions that increase safety and security, save time, decrease cost, and improve outcomes.Job...

  • Help Desk Technician II

    3 weeks ago

    Sierra Vista, Arizona, United States Sentrillion Full time

    About the RoleWe are seeking a highly skilled and experienced Help Desk Technician II to join our team at Sentrillion in Sierra Vista, AZ. As a key member of our technical support team, you will be responsible for providing top-notch service and solutions to our clients, ensuring the smooth installation, maintenance, and repair of electrical cabling,...

  • Help Desk II

    2 weeks ago

    Sierra Vista, United States ManTech Full time

    Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.Currently, ManTech is seeking a motivated, career and customer-oriented...

  • Help Desk Technician

    1 week ago

    Sierra Vista, Arizona, United States CALIBRE Systems Full time

    Job Title: Help Desk TechnicianJob Summary: CALIBRE Systems Inc. is seeking a skilled Help Desk Technician to provide technical support and resolve customer issues in a fast-paced environment. The ideal candidate will have prior IT Service Desk operations experience and be proficient in troubleshooting Windows Operating systems, email issues, and network...

  • Help Desk Technician

    5 months ago

    Sierra Vista, United States CALIBRE Systems Full time

    Help Desk Technician Ft Huachuca, Arizona Job ID: 4732 CALIBRE Systems Inc., an employee-owned Management Consulting and Digital Transformation company, is seeking a Help Desk Technician to join our team in Ft. Huachuca, AZ! The successful candidate must have prior IT Service Desk operations experience. This is an excellent opportunity...

  • Help Desk Specialist

    7 days ago

    Sierra Vista, Arizona, United States ManTech Full time

    Job Summary:ManTech International Corporation is seeking a skilled Help Desk II to join our team in the Fort Huachuca, AZ area. As a Help Desk II, you will be responsible for providing technical support and assistance to our customers, ensuring that their issues are resolved in a timely and efficient manner.Key Responsibilities:Provide technical support and...

  • Help Desk Specialist

    4 days ago

    Sierra Vista, Arizona, United States ManTech Full time

    Job SummaryManTech International Corporation is seeking a skilled Help Desk II to join our team in the Fort Huachuca, AZ area. As a Help Desk II, you will be responsible for providing technical support and assistance to our customers. This is an excellent opportunity to work with a diverse team and contribute to the success of our organization.Key...

  • Help Desk Support Specialist

    1 month ago

    Sierra Vista, Arizona, United States CALIBRE Systems Full time

    Help Desk Technician RoleWe are seeking a skilled Help Desk Technician to join our team at CALIBRE Systems Inc. in Ft. Huachuca, AZ. The successful candidate will have prior IT Service Desk operations experience and be proficient in troubleshooting Windows Operating systems.Key ResponsibilitiesProvide technical support for hardware, systems, sub-systems, and...

  • MSP Help Desk Specialist

    2 weeks ago

    Sierra Vista, Arizona, United States ALLO Communications Full time

    Job Title: MSP Help Desk TechnicianAt ALLO, we believe that our people are our greatest asset. Our team is dedicated to bringing the ALLO mission to life by living, working, playing, and volunteering in our local communities. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.About the RoleWe're...

  • Systems Technician II

    1 week ago

    Sierra Vista, United States General Dynamics Information Technology Full time

    Req ID: RQ188549 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: None Job Family: Systems Administration Skills: Computer Systems,Customer Service,Microsoft Office,Operating Systems (OS),Technical Support Experience: 1 + years of related experience Job...

  • PKI Service Desk Technician

    2 weeks ago

    Sierra Vista, Arizona, United States Link Solutions Full time

    PKI Service Desk Technician Job DescriptionLink Solutions, Inc. is seeking a highly skilled PKI Service Desk Technician to join our team in Sierra Vista, Arizona. As a key member of our team, you will provide technical and system support for the U.S. Army Network Enterprise Technology Command (NETCOM) Center on Fort Huachuca.Key Responsibilities:Resolve...

  • Cyber Help Desk Specialist

    3 weeks ago

    Sierra Vista, United States Kforce Technology Staffing Full time

    RESPONSIBILITIES:Kforce has a client that is seeking a full-time Cyber Center Help Desk Specialist in Sierra Vista, AZ.Cyber Center Help Desk Specialist Duties:* Create, modify and escalate incidents/tickets, translating user requests into logical format for use by analysts in troubleshooting* Resolve incidents/tickets in accordance with documented...

  • Systems Technician II

    2 days ago

    Sierra Vista, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NoneSuitability:Public Trust/Other Required:NoneJob Family:Systems AdministrationJob Qualifications:Skills:Computer Systems, Customer Service, Microsoft Office, Operating Systems (OS), Technical SupportCertifications:Experience:1 + years of related...

  • Medical Center Desk Technician

    2 weeks ago

    Sierra Vista, Arizona, United States Canyon Vista Medical Center Full time

    About Canyon Vista Medical CenterCanyon Vista Medical Center is a 106-bed Joint Commission Accredited facility offering a range of specialty services. Our commitment to providing exceptional patient care is reflected in our Level III Trauma unit, Center of Excellence for Total Joint Replacement, Level I Nursery, and American College of Radiology Accredited...

  • Desktop Support Technician

    3 weeks ago

    Sierra Vista, United States Summit Technologies Full time

    Desktop Support Technician (Fort Huachuca) Job Description : Desktop Support Technician at Fort Huachuca, Arizona. On a team that provides technical support, system administration support, imaging and lifecycle support to all CECOM users at Fort Huachuca. User devices in scope; Laptops, Desktops, Mobile Devices, Printing and Scanning devices. Interfaces...

  • Service Desk Technician

    1 month ago

    Sierra Vista, United States TEKsystems Full time

    Job DescriptionJob DescriptionJob DescriptionOur team is seeking a qualified System Support technicians to support one of the largest, most collaborative enterprise service desks in the defense space.Under the Army Enterprise Service Desk, the System Support function handles incidents and requests from mission partners anywhere on the globe. You will:-...

  • Service Desk Support Specialist

    4 weeks ago

    Sierra Vista, Arizona, United States TEKsystems Full time

    Job SummaryWe are seeking a skilled Service Desk Technician to join our team at TEKsystems. As a Service Desk Technician, you will be responsible for providing technical support to our clients and resolving technical issues in a timely and efficient manner.Key ResponsibilitiesResolve technical problems and answer queries by telephone or self-service ticket...

  • Service Desk Support Specialist

    3 weeks ago

    Sierra Vista, Arizona, United States TEKsystems Full time

    Job SummaryWe are seeking a skilled Service Desk Technician to join our team at TEKsystems. As a Service Desk Technician, you will be responsible for providing technical support to our clients and resolving technical issues in a timely and efficient manner.Key ResponsibilitiesResolve technical problems and answer queries by telephone or self-service ticket...

  • Help Desk Support Specialist

    4 weeks ago

    Chula Vista, California, United States InsideHigherEd Full time

    Job Title: Help Desk Support SpecialistSouthwestern Community College District is seeking a highly skilled and experienced Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be responsible for providing technical assistance and support to faculty, staff, administrators, students, and others in the resolution of...