Service Desk Support Specialist
1 week ago
We are seeking a skilled Service Desk Technician to join our team at TEKsystems. As a Service Desk Technician, you will be responsible for providing technical support to our clients and resolving technical issues in a timely and efficient manner.
Key Responsibilities
- Resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
- Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures.
- Escalate complex problems to higher tiers as required.
- Document all customer interactions within a ticketing system.
Requirements
- Active Secret clearance, Current Sec+, Net+ or A+ certification.
- 0-6 months of systems support experience or customer service experience for the department of defense/military and a current Sec+, net+ or A+.
- Office 365 fundamental knowledge is a huge plus.
What We Offer
As a Service Desk Technician at TEKsystems, you will have the opportunity to work with a dynamic team and develop your technical skills in a fast-paced environment. We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.
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