Help Desk Technician II
1 week ago
We are seeking a highly skilled and experienced Help Desk Technician II to join our team at Sentrillion in Sierra Vista, AZ. As a key member of our technical support team, you will be responsible for providing top-notch service and solutions to our clients, ensuring the smooth installation, maintenance, and repair of electrical cabling, infrastructure, equipment, and control systems.
Key Responsibilities- Provide telephonic technical assistance and support to a diverse range of stakeholders, including customers, maintenance technicians, technical trainers, engineering personnel, and more.
- Ensure the smooth installation, maintenance, and repair of electrical cabling, infrastructure, equipment, and control systems.
- Troubleshoot computer operating systems for hardware and software problems, and remotely install software and device drivers on computers.
- Monitor and report the status of open trouble tickets, and provide after-hours on-call telephonic technical support according to published schedule.
- A high school diploma or equivalent experience, along with 1-3 years of relevant experience.
- Proficiency in computer peripherals, hardware, and software, as well as the ability to troubleshoot a variety of computer issues.
- The capacity to obtain and maintain necessary government-issued security clearances, making US citizenship a requirement.
- Strong problem-solving skills, and the ability to learn and adapt to new technologies.
We offer a competitive salary and benefits package, including health insurance, dental and vision coverage, life insurance options, accidental death, and dismemberment insurance, long and short-term life insurance, health care flexible spending account, dependent care flexible spending account, 401(k) plan, education reimbursement, training and certificate reimbursement, and paid vacation, holiday, jury duty, bereavement, and military leave.
We are committed to being a good corporate citizen and helping improve the communities in which we live and work by partnering with community organizations and volunteering.
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