Help Desk Technician- Level II

1 day ago


Sierra Vista, Arizona, United States Sentrillion Full time
About Sentrillion

Sentrillion is a leading provider of integrated technology solutions, dedicated to securing America's borders and safeguarding national assets. With a strong commitment to innovation, excellence, and integrity, we develop strategies and implement solutions that increase safety and security, save time, decrease cost, and improve outcomes.

Job Summary

We are seeking a highly skilled Help Desk Technician- Level II to join our team in Sierra Vista, AZ. As a key member of our technical support team, you will play a crucial role in providing technical assistance and support to our customers, maintenance technicians, technical trainers, engineering personnel, and other stakeholders.

Key Responsibilities
  • Ensure the smooth installation, maintenance, and repair of electrical cabling, infrastructure, equipment, and control systems.
  • Provide telephonic technical assistance and support to customers and internal stakeholders.
  • Assign trouble tickets to appropriate maintenance personnel and monitor and report the status of open trouble tickets.
  • Remotely install software and device drivers on computers and troubleshoot computer operating systems for hardware and software problems.
  • Ability to work designated schedule, including weekends and holidays, and maintain attendance and punctuality.
Requirements
  • High school diploma or equivalent experience.
  • 1-3 years of relevant experience in computer hardware, software, and peripherals.
  • Proficiency in Microsoft Windows and Office platforms.
  • Ability to obtain and maintain necessary government-issued security clearances, making US citizenship a requirement.
  • Strong problem-solving skills and ability to learn and adapt to new technologies.
What We Offer

We offer a competitive benefits package, including health insurance, dental and vision coverage, life insurance options, accidental death and dismemberment insurance, long and short-term life insurance, health care flexible spending account, dependent care flexible spending account, 401(k) plan, education reimbursement, training and certificate reimbursement, and paid vacation, holiday, jury duty, bereavement, and military leave.



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