Help Desk Specialist

4 weeks ago


Sierra Vista, Arizona, United States ManTech Full time
Job Summary

ManTech International Corporation is seeking a skilled Help Desk II to join our team in the Fort Huachuca, AZ area. As a Help Desk II, you will be responsible for providing technical support and assistance to our customers. This is an excellent opportunity to work with a diverse team and contribute to the success of our organization.

Key Responsibilities

* Provide technical support and assistance to customers via phone, email, and in-person
* Troubleshoot and resolve technical issues related to computer systems, networks, and software
* Collaborate with internal teams to resolve complex technical issues
* Develop and maintain knowledge of technical systems and software

Requirements

* Bachelor's degree in Computer Science, Information Technology, or related field
* 2 years of experience in technical support or a related field
* CompTIA Security+ or higher certification
* Familiarity with DCGS-A Baseline v3.2.5 (service pack 1) administration and maintenance

Preferred Qualifications

* Experience with Atlassian products, specifically Jira and Confluence
* Knowledgeable with DCGS-A Baseline v3.2.5 (service pack 1)
* Familiarity with Microsoft Windows 2012 R2/2016 Server, Microsoft Windows 10, & RedHat (RHEL) 6/7/8 operating system (OS) administration and associated hardware

Clearance Requirements

* TS/SCI

Physical Requirements

* Sedentary Position

ManTech International Corporation is an equal opportunity employer and welcomes applications from diverse candidates. If you require a reasonable accommodation to apply for a position with ManTech, please contact our Corporate EEO Department at (703) .
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