IT Asset Manager/Admin Assistant role

3 weeks ago


New York, United States HexaQuEST Global, Inc. Full time

Responsibilities:
Manage the IT Onboarding and Offboarding process of staff
Manage and maintain the integrity of the IT asset management system
Track and follow-up on open IT support request with partner agency's
Manage the E-Waste disposal process for IT equipment
Assist in the managing of user accounts, profiles, and privileges in various PEU tools
Manage printer/copier and supply request
Respond timely to assigned service-desk tickets
Manage and track consumable IT equipment
Perform inventory sweeps of IT equipment as needed
Assist the IT support team in a very limited capacity
Generate monthly and ad-hoc inventory reports for the Senior Director of IT
Data entry required
Travel to other work sites when required
Perform special projects and initiatives as assigned
Other duties and responsibilities as required

Preferred Skills
2+ years of IT asset management or computer inventory experience
2+ year experience service desk functions and operations
2+ years computer hardware experience
2+ years Microsoft Office experience (focus on Excel)
Working knowledge of Service Now (desired)
Working knowledge of Jira (desired)
Working knowledge of Google Workspace (desired)
Working knowledge of Snipe-IT (desired)
Strong problem-solving skills
Exceptional written and oral communication skills
Strong documentation skills
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong attention to detail for data entry
Strong customer service experience and skills; courteous telephone manner
Ability to lift 25 pounds
Ability to use a hand truck to move heavy boxes up to a weight of 50 pounds.


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