IT Asset Management Specialist
2 days ago
Job Overview
We are seeking a highly skilled IT Asset Management Specialist to join our team at Bit by Bit Inc. As an Onsite Technical Support Expert, you will provide first-level technical support for hardware and software issues on-site.
This role involves troubleshooting hardware and software issues, maintaining inventory of IT assets, and ensuring optimal performance of all technical resources. Key responsibilities include:
- Assisting with the installation, configuration, and maintenance of IT equipment, including desktops, laptops, printers, and peripherals.
- Maintaining accurate inventory of IT assets, ensuring proper documentation and tracking.
- Collaborating with team members to identify and resolve technical problems in a timely manner.
- Implementing asset management processes and best practices.
- Conducting regular audits of IT assets to ensure compliance with company policies and standards.
- Maintaining detailed records of support requests, resolutions, and inventory changes in the ticketing system.
- Providing training and support to end-users on IT systems and software applications.
- Staying updated on the latest technology trends and best practices in asset management.
Salary Range
$60,000 - $80,000 per year, depending on experience.
Qualifications
- Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent experience will be considered.
- Previous experience in technical support or IT asset management is a plus.
- Strong understanding of hardware and software components and troubleshooting techniques.
- Familiarity with asset management tools and practices.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills, both verbal and written, with the ability to interact effectively with diverse users.
- Ability to work independently and as part of a team in a fast-paced environment.
- Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A collaborative and supportive work environment.
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