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Hub Client Experience Manager

1 month ago

Manchester, United States FirstBank Full time


Position Details
Client Experience Manager

At First Bank, our Hub Client Experience Managers oversee the sales leadership, direction and coaching of branch staff assigned to a group of branches in a specified area in addition to leading their own branch. The primary responsibility of the role will will be to plan, direct and manage the marketing, business development, sales activities and budget projections of a branch; improve market share and achieve the business, financial and sales goals of the branch; oversee the service quality, physical security, audit integrity, and risk management of the branch.

What You Will Be Doing
  • Overseeing the execution of sales plans and activities outlined by the Bank for your branch and area of responsibility
  • Ensuring the Bank's brand is represented positively and in depth within the community; more specifically, in your area of responsibility
  • Developing a daily and weekly branch sales plan
  • Providing motivation and coaching of staff to ensure accountability and achievement of assigned sales/referral goals
  • Managing branch lobby traffic by actively interacting with new and existing clients in an effort to develop, retain and expand existing First Bank relationships; including cross-selling additional products and consumer loans
  • Enrolling and participating in the Branch Manager's Certification Program (Clarity training) when eligible and the program is made available to you
  • Training and developing your staff to maximize employee performance through appropriate human resources management
  • Monitoring the competitive environment by staying abreast of changes in the financial services industry; assessing the impact of those changes on the branch
  • Developing and implementing branch marketing promotions; tracking sales results and modifying results as needed
  • Ensuring optimum staff coverage of branch staff, including evenly distributing the workload
  • Maintaining a professional and cohesive team atmosphere and representing the company in various civic and community functions
Additional Details

None

What Do You Need for this Position?
  • High School diploma or general education degree (GED); college degree preferred
  • Minimum of four to six years previous financial services/banking experience required
  • Minimum of three years of experience (and proven proficiency) in sales management, including planning, goal setting, tracking, reporting and selling
  • Minimum of two years of previous management/supervisory experience required
  • Ability to read, write, analyze and interpret financial reports and correspondence
  • Ability to effectively present and/or respond to management, clients and the business community
  • Comprehensive knowledge of financial products and services
  • L & D license
  • Must be registered under the Nationwide Mortgage Licensing System (NMLS) or become registered upon hire
What's In It for You
  • Vacation
  • Incentive Opportunity
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Flexible Spending


About Us

Be a part of a growing company that is truly committed to its employees and clients. Consider joining the First Bank family. As a member of our family, you are part of one of the largest independent banks in the U.S. We are proud of our growth and success over the past 100 years and look forward to a bright and promising future.

Diversity

At First Bank one of our biggest strengths is the diversity of our people. Our mission is to capitalize on the diversity of our associates and promote personal and professional development throughout every area of the organization. We encourage diversity by actively seeking employees from various backgrounds, walks of life, and job skills. We strongly encourage you to apply whenever a First Bank job opportunity interests you.

First Bank is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Attn: Applicants interested in a San Francisco based position: First Bank will consider qualified applicants with a criminal history in a manner consistent with the San Francisco Fair Chance Ordinance.

At First Bank, we embrace a hybrid work environment which allows employees to work at an alternative location depending upon the needs of their job and team. The in-office days are designed to inspire increased collaboration, development, productivity, and quick decision making.

Hybrid schedules should include at least two full days in the office with more or all in-office days expected of our client facing teams and the groups that support them in the business.