Conference Service Coordinator

2 months ago

Fort Lauderdale, United States Pier Sixty Six Full time
Overview

South Florida's beacon of hospitality, Pier Sixty-Six Resort is returning to Fort Lauderdale with an opening date of November 2024. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave will be home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches resulting in extraordinary experiences. The Resort will assemble over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and wellbeing. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

We currently have an opportunity for a well-rounded and seasoned Conference Service Coordinator to join our Pier Sixty-Six Resort opening team

Responsibilities

  • Develop and maintain all filing systems within the department
  • Distribute Banquet Event orders (BEO's) in a timely and efficient manner
  • Ensure that all information is correctly loaded in Delphi
  • Maintain complete knowledge of resort services, features, hours of operation and daily events
  • Run daily, weekly and monthly reports as needed
  • Assist Managers in all activities, including, but not limited to; BEO creation, group resume creation, client services, amenity forms, room inspections and reservations, restaurant and spa reservations, merging of documents.
  • Provide general information: address guests' questions regarding resort services and policies.
  • Answer the telephone and direct calls/messages to appropriate personnel or guests. Follows up on minor customer problems.
  • Retrieve and distribute departmental mail
  • Make photocopies and process as specified
  • Process all changes to BEO's and complete BEO change log as needed
  • Assist Managers in calling clients for their function guarantees
  • Attend designated meetings, take minutes, transcribe and distribute
  • Answer telephone inquiries
  • Assist managers in calling vendors for specified items
  • Continually audit and review office management and administration systems, implementing improvements where necessary and keeping the office appropriately stocked with supplies at all times
  • Comply with any other reasonable tasks requested by management and any reasonable request made by a guest
  • Ensure and maintain security and confidentiality of information relating to guest/employee data held within the resort. Re-direct "press calls" at all times to the correct personnel and do not disclose any data to outside sources
  • Safely perform all duties, observing all safety procedures and reporting all accidents and injuries promptly
  • Be responsible for the cleanliness of the immediate work area as well as the general property
  • Be attentive to any objects, conditions, or actions that may risk accidents and/or injuries to a guest or fellow employee. Report all unsafe conditions
  • Must adhere to proper grooming, dress, and uniform standards as set forth by Company policy
  • Communicate effectively with peers, management, line and front of the house employees
  • Performs related duties as required
Qualifications
  • Typing 50-60 wpm and strong computer skills required. Salesforce experience preferred.
  • Pleasant disposition and professional appearance.
  • Strong communication skills, appointment making skills; ability to multitask
  • High School education or equivalent.
  • Strong Computer Skills required i.e. Word, Excel, Power Point, etc..
  • Must be able to speak, comprehend, read, and write English
  • Must have strong customer service skills
  • Must have the ability to uphold service standards
  • Must have the ability to prioritize and organize work assignments
  • Must be able to effectively handle stressful, high-pressure situations
  • Must be able to exert up to 50 pounds of force occasionally and able to constantly lift, carry, pull or push up to 20 pounds of force
  • Must be able to stand or walk for long periods
As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:
  • Group medical, dental, vision, life, and disability benefits
  • Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
  • An employee assistance program
  • Paid time off/sick time
  • Participation in a 401(k) plan with a company match
  • Complimentary team member meals
  • Complimentary room nights at CoralTree Hospitality managed properties


Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort

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