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Customer Service Advocate II

2 months ago

Columbia, United States PGBA Full time

Description


 

Logistics:

This position is a typical office environment, full time (40 hours/week) 8:30 AM – 5:00 PM Monday-Friday, located 17 Technology, Columbia, SC 29203

What You Will Do:

Ensure effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Initiate or processes adjustments or perform other research as needed to resolve inquiries. Coordinate with other departments to resolve problems. Respond to, research and/or assists with priority inquiries and special projects as required by management. Provide feedback to management regarding customer problems, questions and needs. Maintain accurate records on complaints and/or other customer comments and make recommendations for changes to management. Follow through on complaints until resolved or reports to management as needed. Maintain basic knowledge of quality work instructions and company policies. Assist with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintain all departmental productivity, quality, and timeliness standards. Assist with the training of new employees and cross training of coworkers.

To Qualify for This Position, You Will Need:

High School Diploma OR equivalent 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience. Excellent verbal and written communication skills. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently. Basic computer operating skills. Standard office equipment.

What We Prefer:  

Associate Degree 3 years-of customer service OR call center experience. MS Office Knowledge of word processing, spreadsheet, and database software.

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements.

Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.