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Outreach Specialist

4 months ago

Honolulu, United States Institute For Human Services Full time

Summary:

The Outreach Specialist shall provide outreach and interim case management for the homeless persons with serious mental health illness. The Outreach Specialist will effectively engage homeless consumers and initiate outreach efforts to engage consumers into receiving formal mental health services.

Essential Functions:

  1. Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization.
  2. Advocate for and refer homeless individuals to IHS for immediate shelter and services; work safely in the field following IHS protocols.
  3. To work in collaboration with the shelter staff and speciality houses staff to insure our consumers entering IHS shelters to provide successful placement and retention.
  4. Refer and connect homeless individuals to community resources, legal aid, healthcare access, substance abuse treatment and mental health services and partner organizations for such services, linkages and support as appropriate.
  5. Complete HMIS intake, consent, VI-SPDAT, and other documentation with consumers per program standards of documentation within the specified timelines; complete AMHD Service Authorization Requests for submission to AMHD when contractually applicable.
  6. Responsible for the integrity of the clinical record and files including the completion and maintenance of all required clinical and administrative documentation according to IHS standards; accurately enter encounters and data into SAMi and HMIS, including using the VI-SPDAT as part of Coordinated Entry.
  7. Respect and maintain the confidentiality of the persons served; ensure appropriate standards for release of protected information and confidentiality laws are followed as required by both state and federal agencies.
Other Duties:
  1. Educate clients regarding substance abuse treatment needs, different mental health services and community service and employment assistance, and crisis support systems.
  2. Initiate, complete and submit applications for personal identification, medical, transportation and food benefits for homeless individuals.
  3. Activate crisis services using Hawaii CARES or homeless individuals who may be in need of immediate crisis intervention. Attend all scheduled supervision, departmental and All-Staff meetings.
  4. Performs other duties and accepts responsibilities as assigned.
Supervisory Responsibility:

This position may have occasional supervisory responsibility of community volunteers who are providing office or program assistance. The responsibility when assigned, includes ensuring volunteers are working safely, are monitored and supported to have a positive volunteer experience.

Position Type/Expected Hours of Work:

Regular full time classification. General business hours, Monday through Friday, including some evenings, weekends and holidays. Hours and days may vary based on the needs of the organization.

Competencies:
  1. Communication/Conflict Management
  2. Problem Solving/Decision Making
  3. Time Management
  4. Cultural Competency
  5. Teamwork
Required Knowledge/Skills/Abilities:
  1. Knowledge of homelessness and the issue associated with it; mental health and substance abuse issues.
  2. Strong written communication and interpersonal skills with an emphasis on conflict resolution.
  3. Excellent time management and self-motivation skills.
  4. Possess personal qualities of integrity, patience and commitment to mission.
  5. Flexible and able to multitask; can work within an ambiguous, fast-moving environment.
Required Education and Experience:
  1. High School diploma or GED equivalent.
  2. Direct or supportive services experience working with homeless or other disenfranchised individuals.
  3. Valid Driver’s License and clean traffic abstract.
Preferred Education and Experience:
  1. Bachelor’s degree in Psychology, Human Services or related field.
  2. One to two years’ direct service experience in nonprofit setting serving homeless individuals.
  3. Experience navigating healthcare, human services and substance abuse systems of care.
  4. CPI certified or able to pass at IHS; CPR and 1st Aid certified or able to certify through IHS.

    IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is an employer of National Service.